Media format not supported

[Rob Brz]

If someone can help me with this issue on the x5 box. I changed different players in the configuration mode and still the same problem. Some movies work and some don't. Thanks in advance 

[nbs.]

Using Mac or xc api?

[Emporium]

Try installing something like VLC player or MX Player and configure movies for External Player, just to check if that works any better.

 

[dishuser]

no need to install vlc

it comes preloaded

[Rob Brz]

I'm using Mac

[Rob Brz]

I'm using Mac

[Rob Brz]

How to I change the player for external? 

[Emporium]

7 minutes ago, Rob Brz said:

How to I change the player for external? 

You said "I changed different players in the configuration mode" in your first post.   If you did, then you should have noticed that for VOD+TV Series, aside from the Primary and backup players, you should have the option for External.   

If you don't, please go to the updates screen and post your Firmware and Software version numbers please.

 

[Rob Brz]

I tried external and it doesn't work. What I meant is can I change the player in external and how

[nbs.]

External is a player

[Rob Brz]

Firmware V20230815

Software 5.0.893

[Rob Brz]

Anyway of using my own downloaded player to watch movies ?

[dishuser]

17 minutes ago, Rob Brz said:

Anyway of using my own downloaded player to watch movies ?

select external

then after pressing play select what video player you want to use

[Rob Brz]

It doesn't give me that option after pressing external. It just goes to media format not supported 

[dishuser]

3 minutes ago, Rob Brz said:

It doesn't give me that option after pressing external. It just goes to media format not supported 

then you didn't set it to external

it's probably still on backup