Kanadoos

[Kanadoos]

After the last update my box won't switch off. The power button still works for the tv but not the box

[Emporium]

Check your HDMI CEC settings.  May need to enable virtual CEC or play with some combination of settings in that menu.

 

[Kanadoos]

It is my Buzztv remote that won't switch the tv box off

 

[Emporium]

31 minutes ago, Kanadoos said:

It is my Buzztv remote that won't switch the tv box off

 

Well, maybe you should post in the correct forum for the box you have.  This is the general BuzzTV 5 software thread.  

And also specify which remote you have BT100, BT200, BT250, BT300, BT400 ?

 

 

 

 

[Kanadoos]

I got the BT400 and after the  Buzztv  X5 did a software update now the power button on the BT400 won't switch the box off. it still works for my TV.  All the other buttons works fine

[Emporium]

Yes, but your ISSUE is NOT related to BuzzTV 5 software.  BuzzTV 5 is only the software for the IPTV.  The issue you are having is related to the box, remote or firmware update.  Nothing to do with BuzzTV 5 update.  Very different things..  You got MORE than just a Buzztv 5 update.

Either way..  Try doing a factory reset on the remote first.  Then before reconfiguring anything, try to see if it can turn your box off (since it will be using IR only at this stage).  Then if that works, go ahead and redo the rest of the remote setup process.  BT pairing and TV setup..

The manual for the remote can be found here:

https://buzztv.com/site/wp-content/uploads/2022/05/BT400-300_manual_WEB_v6_Compress.pdf

Either way, the HDMI CEC options are still a valid thing to check since it uses CEC to put the box in standby mode when the TV is turned off.  Quite possible that CEC settings have been altered after the last firmware update.

 

Edited September 29, 2023 by Emporium