Pioneer plasma Posted July 17, 2023 Share Posted July 17, 2023 Hi, I have a U5 with the included hard drive installed. My issue is after about an hour the unit loses its wifi connection. I’ve tried to connecting through Ethernet and it still loses its connection. If i unplug the unit I can then reconnect it.After reconnection it will lose the connection after about an hour! Any ideas or suggestions?What is Buzz TVs warranty as I have only had this unit about a month. Thanks,Rod Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 17, 2023 Share Posted July 17, 2023 eject the drive and see what happens Quote Link to comment Share on other sites More sharing options...
Pioneer plasma Posted July 17, 2023 Author Share Posted July 17, 2023 Will try,thanks! Quote Link to comment Share on other sites More sharing options...
Pioneer plasma Posted July 17, 2023 Author Share Posted July 17, 2023 Is there a special way to do it so I don’t mess it up? Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 17, 2023 Share Posted July 17, 2023 34 minutes ago, Pioneer plasma said: Is there a special way to do it so I don’t mess it up? home page/settings/device preferences/storage scroll to the drive and press ok and eject Quote Link to comment Share on other sites More sharing options...
Pioneer plasma Posted July 17, 2023 Author Share Posted July 17, 2023 Thanks! 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 17, 2023 Share Posted July 17, 2023 43 minutes ago, Pioneer plasma said: Thanks! post results Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 17, 2023 Share Posted July 17, 2023 I would suggest not only ejecting the drive, but actually physically removing it from the box as a test. Some traditional mechanical drives get a little too hot for the enclosed area. Most of my buddies that have a U5, have switched to an SSD, and all bizarre behaviors went away. When I got my U5, I never installed the mechanical drive, I just went to a small SSD instead which was perfect for my usage. If removing the drive does not help, I know this is a new box, so maybe a true hard reset would help. You can follow this video, it is for an xrs4500, but the method is identical. https://www.youtube.com/watch?v=9l1x3KJl_jE I know it may sound drastic for a new box, but I have an HD5 which I don't use too much, and last week I plugged it in and it was doing all sorts of strange glitches for the WiFi/cabled connection. I tried everything I could think off, , but at the end of the day (since I figured it was unusable), I did a hard factory reset, and everything now works flawlessly. For warranty, don't worry about it, Buzz typically offers a 1yr warranty on most products. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 17, 2023 Share Posted July 17, 2023 once drive is ejected it uses no power so it "can't" run hot 1 Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 17, 2023 Share Posted July 17, 2023 48 minutes ago, dishuser said: once drive is ejected it uses no power so it "can't" run hot OK.. I wasn't aware that the U5 actually kills the power on it also once ejected. I know many other devices, that an EJECT is just a software "data" eject so it is no longer mounted, but power was still applied and drives still spin (even though not accessed). Quote Link to comment Share on other sites More sharing options...
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