coco02020 Posted October 6, 2021 Share Posted October 6, 2021 Hi! I was wondering if people have been contacting you about e1 and e1 plus BUZZ boxes (not sure about E2) not being able to update firmware. I have been getting calls from customers saying the update notification pops up on their tv screen but firmware update will not complete if they press update. Any information you have would be greatly appreciated. Thank you Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 6, 2021 Share Posted October 6, 2021 (edited) Is this update when setting up a box or a box that has already been running live tv? Are their boxes working? Edited October 6, 2021 by nbs. Quote Link to comment Share on other sites More sharing options...
coco02020 Posted October 6, 2021 Author Share Posted October 6, 2021 All these boxes have been already set up and did an initial update The boxes are then sold to customers who are using them at home These customers at home are now getting a firmware update notification When they press update, it wont complete the update Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 6, 2021 Share Posted October 6, 2021 I am not even sure an update was sent. Buzz usually post here when an update is released. Allaboutbuzz will have to supply info 1 Quote Link to comment Share on other sites More sharing options...
coco02020 Posted October 6, 2021 Author Share Posted October 6, 2021 They must of done something because I am getting tons of calls and I plugged in a box to verify myself and the box pops up with a notification for a firmware update to be done and if i press update it looks like it updates but then it fail while checking update integrity This is for both e1 and e1 plus Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 6, 2021 Share Posted October 6, 2021 Are the users having issues with their service? Quote Link to comment Share on other sites More sharing options...
coco02020 Posted October 6, 2021 Author Share Posted October 6, 2021 some now saying wifi wont connect So weird These are new calls They have had these boxes for months. and box taking long to load up when powering on. I checked mine as well to verify. Same thing happening to me Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 6, 2021 Share Posted October 6, 2021 Have you messaged allaboutbuzz? Quote Link to comment Share on other sites More sharing options...
coco02020 Posted October 6, 2021 Author Share Posted October 6, 2021 Yes no response Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 7, 2021 Share Posted October 7, 2021 what is buzz version on the updated box my box has 4.0.489 11/11/21 on it Looks like update is halted Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted October 7, 2021 Share Posted October 7, 2021 8 hours ago, coco02020 said: Yes no response I responded in under an hour. 1 Quote Link to comment Share on other sites More sharing options...
coco02020 Posted October 12, 2021 Author Share Posted October 12, 2021 I apologize for the delay was out of town Yes you have been great and the issue was resolved. I love knowing that I can reach out to you here for great advise! Thank you for your help 2 Quote Link to comment Share on other sites More sharing options...
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