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HELP... SRX4500Max freeze at boot and then black screen

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i came home after work to discover the one month old  Buzztv SRX4500max 'froze' it would not shut down.  I unplugged the unit, waited and plugged it back in


after the initial splash screen and the bottom menu appears the background can be seen but nothing overlaid. 


When I hit the power button text briefly appears 'Shutting down...' then it freezes and is no longer responsive


was an update pushed out or something?


short of a factory reset what (if anything) can I do ?


frustrating because otherwise i have been very happy with this unit!



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