at least with buzz you can return the product
all dealers take returns
best buy wants you to deal with manufacturer even though you didn't buy it from them
like I said best buy is a lousy example to try and make his point
using best buy is a lousy example
a few years ago I bought a new tv and hdmi ports didn't work
they told me to contact samsung
now that's poor customer service
you can't see those settings before you buy it
you should have asked before buying
maybe they're there for future upgrade
and why do you keep hijacking this thread?