ThrasherPrime

This is the same issue I have with mine and the developers told me that they don't have a fix for this issue. I could send it in for repairs or attempt the refresh forcing the update again. Since my box still works at this version I just deal with it always asking to update.

Mine is still stuck at the October 2022 update and their tech support has no solution. The box works fine I just can't update it further. I just select no when the update pop up comes up.

Yeah, I gave them that option of using 2 remotes and they would rather unplug it when they aren't using it. And like I said the TV is older too so it might that. My Sony works perfectly and I have a sound bar too.

Yes I did that. I think it is the TV. When I unpair the TV it works. When I pair the TV it does not. I turned CEC off Na d rebooted. It's not a huge deal as they have been unplugging it when they are done. Not sure why my previous post has all that garbage from a previous issue unrelated to this.

Yes I did both of those things and it still doesn't power down. It's odd.

I set a new X5 up for my parents and it will not power off when they push the power button. Everything has the latest versions. I even tried turning cec off and no change. Any ideas? It affects their epg unless they do a refresh everyday, plus it should be powered down when not being used. Thanks in advance.

Tech support wants me to hold tight while they figure it out. Apparently I went from FW 6/22 to FW 1/22 when I did the pin method and they don't have a protocol to fix this and he's worried about bricking the machine. FWIW I plan on buying the new box they are revealing on April 15th if it isn't priced too high. That would solve all of my problems.

Well that will be for Mlnday when I work from home. Right now it is working at least and we can watch TV.

Menu, settings, check updates No updates available

Menu, settings, updates is too fast to take a picture. I was just using that one to show the versions. I've done it multiple times.

So try the pin method again? Or not?

I asked them if they can force the software via OTA and I'm waiting on a reply. I also sent the screen shots (again) circling were it states current version. The OTA says there is an available update, of which I download, install and reboot and nothing changes. WTF.

Here is what I have going on. The person from their help area that wanted me to send now says I'm good. But the software version is wrong. I still think the firmware is wrong. See attached photos.

Yes.

Good deal. Appreciate it. I sent that info along. I'm leaving the box on all night too and maybe it will be updated in the morning.