Hhh

haha, yeah.  For the most part the search works, until I wanted to show my daughter the classic AIR FORCE ONE and I could not find the title!

Unfortunately shortening the words in my search gives 100s of results as all 3 words are common

Hmm, I hear ya.  and Yes I did come here last year with a post on subtitles and I remember it was FAST AND FURIOUS but in that use case, it was the special character in play. I got around it by skipping the special character. (btw- how does one enter special characters in a VOD search keyboard? I dont see any option)

But in this case, there are no special characters, it returns about 10 titles, with AIR FORCE ONE (French), AIR FORCE ONE (German), etc but does not return just AIR FORCE ONE.  (does anyone know of a way to HIDE other languages in VOD SEARCHES? I am able to HIDE that in Categories)

Thanks. I have reached out to their cs@... email.  But I was hoping we could troubleshoot some more here on this forum.

Looks like it is working for you. But that doesnt help me.

It is not working at my end, hence the reason for this post: to get some assistance in troubleshooting the VOD search.

and we both might not even have the same providers, so that is not comparing apples to apples. I am trying to find ways to debug why my provider can see it in his non-Buzz search, and I cant find it in my Buzz VOD search.

Any idea if this is a bug @Emporium?

My supplier is able to see AIR FORCE ONE in his search ( he doesn't use Buzz). I can only see it come in few languages and not English.

I have seen search issues in the past, but just ignored them assuming its not a famous title but there seems to be a problem with the VOD search.

I am not seeing subtitles for any player. Primary or Backup.  LIVE or VOD.

I even tried with VLC. ( details mentioned above)

Here is what I have:-

Buzz TV 5.0.919 Updated on 02/09/2024.

As mentioned, it does not show me any updates to install.

FYI:-

In VOD, When I select VLC to play the subtitles: I click the Down Arrow for Subtitles where it shows me download subtitles, load subtitles: when I select download Subtitles - it doesn't have anything to download. so Subtitles don't appear with VLC.

For Update: I go to Buzz TV System Update:- It tells me LATEST UPDATE INSTALLED. It shows me the same number I provided here earlier:20220106.

>>"you need to update" - to which version and how?

Buzz TV 5.0.919 Updated on 02/09/2024.

I tried typing Force, but it has 50K results and I got tired after about scrolling 1K.

In Menu - Settings - Configuration I see LIVE TV set to Primary and VOD set to secondary.

If I select them, the only change I can make is change primary to backup and vice versa.

I will take your advice and make change VOD to External - so that it can prompt me - and then I can try VLC, etc.

(I didn't realize using an outside app is better than using Buzz defaults)

I use XRS4500 Version 9. Build V20220106.20220106 Kernel:4.9.113

I just hit CLEAR CACHE and restarted Buzz with same results. ( I didnt clear cache in past as I restarted Buzz several times hoping that would clear its cache)

This is for VOD. Subtitles do not show up.  The option default lists them as DISABLED.

I use XRS4500 Version 9. Build V20220106.20220106 Kernel:4.9.113

Regarding Changing Players:-For Home Screen I see a Media player2 as selected (other options are classic, media player and mordern). I have never touched this setting. I assume this was ok.

I just noticed that even for LIVE tv, I see an option to make SUBTITLES as CLOSED CAPTION 1, but I dont see any subtitles.

Hello,

So I had seen a similar issue in the past when using the SEARCH feature under VOD. But then the issue was the & and other such characters in the movie name. 

But yesterday I was unable to list AIR FORCE ONE.  Search returned the movie in other languages. I reached out to my supplier and he sent me a screenshot he can find the movie ( i believe he was using a different player)

Anyone know of anything like this?  Is there a software update or something. I recall checking last week my firmware was up to date.

Help!

Thanks

Hello,

Using BUZZ box XRS4500 since few years. I notice that SUBTITLES option always has the RADIO BUTTON on DISABLED.  I checked with supplier and he can see it on other players he uses.

What can I do to get subtitles to work?

Thanks for the help

Thanks for the responses.

Taking away the remote is one option, I was hoping not to remember and do that every time parents leave the house.

Adult VOD is locked, I am restricting any VOD or any LIVE tv. Trying to find a way for that?

wow, so I know that all of my streaming content on Buzz is non-4K.

Do I need to go in apps on Buzz, and download Titan player?

Could you please share what service/subscription you use. I currently pay like $10/ month and although it lists 4K, the quality is not 4K.

Emporium had provided a playlist last year November 2022 , and I was able to view subtitles for his playlist. but then issue when viewing my TV.

The diff between LIVE (working subtitles) and VOD ( not working subtitles) is player?  The primary player for LIVE TV shows subtitles fine.  But VOD ( backup player) does not.

I am not sure if subtitles are embedded into the movie. I dont know how to find that out. I was watching an old movie: The Mummy(original) with my daughter. They talk a lot of Egyptian language for which the actual movie shows English translation.  I wanted to turn on Subtitles in hopes to see that.  But it showed Disabled.

I just now tried another documentary and its disabled.

As far as player, I show PRIMARY as selected for LIVE. I have never touched that. I see a secondary option.  What does that even do?

Just noticed VOD player is selected as BACKUP.  Is that a problem?

Version: 5.0.906 10/19/2023

Thanks!

Hello Experts,

I have a 11 year old and I wanted to find out if there is a way to have a passcode restriction to view Buzz Box?

By default, you turn on Buzz TV and it starts in LIVE tv mode. and anyone can access VOD from there on.

Is there a way to childproof this?

Thanks!

Hello experts,

I had this issue last year and an update provided resolved it.  But I am seeing the same issue again.

I am able to turn on subtitles for Live TV.  works as expected.  But when I attempt to turn on subtitles for VOD, it shows as Disabled.

How can I fix this?  What am I possibly missing?

Thanks for the help

Thanks for the reply. Yes Ghost Protocol does work in the VOD search.

Im good to go.

PS:- I was referring to selecting BETA while creating this question. I understand that I now have the latest Buzz5

Hello All,

 I accidentally selected BETA. but I wanted to let you know that I am on the latest Buzz5.

Here is my issue. I am unable to find a movie title names Mission Impossible Ghost Protocol in VOD (I can only find non-English languages...see screenshot). 

But when I go to English Movies Collection list - and sort Alphabetically and page down through 10,000 movies I can see it listed. ( see second screenshot)

On other TV using Firestick , It is really simple to browse through this same list as there are no previews. But here I had to go under ENGLISH MOVIES COLLECTION  -> manually page down 1927 times and then get to alphabet M to find this movie in English.

How can this issue be resolved?

Thanks for the help

Harshal

If I search for the movie Titanic. It will list 10 movies. Titanic(English), Titanic (Spanish), Titanic (another language)...and so on.

I have hidden other languages in VOD, but search result still shows like above. Not what I was expecting.

Not sure I follow.  In Live TV I was able to use the GREEN button to list the categories and there I could filter the languages.

In VOD I am able to HIDE other languages, but when i search for a movie - the list of results also shows other languages.  Is there a way to filter the search results?

How can VOD be filtered?  (this was my initial question)