tvlarry

Not. Default setting, but who knows what settings are in the router. Anything that is actually timed out is a setting somewhere. I do not believe the ISP provider would take the time to set a clock on a block. More details are needed, it would be nice to know if that box does the same issue on another setup.

If they are using a gaming router, there are schedules in setup that control bandwidth, restrict certain ip address, and territories of countries based on a Geo Map.

Johnny, if the VPN does not correct the issue take the box to neighbors house at 8-10pm and check it on their router to verify its not a setting in your system somewhere.

Bug Found in this situation. My issues were two fold. The prior model Box 4500, I tried in Florida using an ISP provider Modem/Router resulted in no VOD or TV Series streaming from any URL mp4 access supplied by the paid server. That box was brought to another state, tried on another ISP using an ISP Modem and my Netgear Router, same issue as above. This 4500 was firmware updated by the automatic search function within the box. I returned it because it failed to work in two different states on two different ISPs and firmware was updated within the hardware by a search feature built in. Dreamlinks in both states worked fine with VOD, indicating no issue with the ISP or box settings. Next I purchased the XRS4900, configured it, connected it to my own Netgear Router, and again no VOD or TV-Series streaming. Then my voyage began by asking for help in two forums. People in both forums tried to help with no results. I then went to Buzz Forum for the support, opened a service ticket, discussed the issue with their team member and was told that the firmware version I was using was not the most current even though the automatic update search function within the box said it was up to date. Then I also tried to locate any Beta version by entering a code after allowing the box to search, no Beta available it said. I was then told that my issue should be resolved by listing the box mac address with them to get another update, indicating there were others having VOD issues also. The mac address of the box had to be given to Buzz in order to receive the latest update. Within minutes I received the update. This new update did not resolve the issue at hand. This was because I also had a Router issue when using only this Buzz Box. I took the box loaded with the forced update to a neighbors house, it worked on VOD indicating now I had another issue. Since I was using my own router connected to the ISP Modem I was able to isolate the issue by disconnecting my Router, connected the Buzz4900 directly to the Modem, the VOD was restored, indicating a Router issue. Keep in mind this same router was allowing access to all VOD streams for all 3 Dreamlink T3 boxes. This led me to the fourth Forum, Netgear. An engineer directed me to stop the QoS "Quality of Service" program running within the Netgear Router. VOD was restored, indicating a conflict only between the 4900 Buzz unit and my router. Most of the Nighthawk series Netgear routers use a QoS program to allow bandwidth allocation to internet Game routes. I had no settings or activated game routes in this mode. None. They are still working on a solution to allow QoS feature on, but for now I leave it off and the Buzz4900 is working on VOD & TV-Series. My concerns are these new boxes are not coming with pre-loaded with up to date Firmware. Then when you tell the box to check for updates, and none are found, you would assume everything is ok. Or, you receive an update and you think its up to date. It is not! Buzz has created havic for purchasers that need to know if their box is running the latest version. I even went to their site and downloaded from their current Support the latest version on line and manually installed it with a jump drive as a test. That update 5.0.653 was not even available as an automatic searched download from within the box app. Then after registration of the mac address to Buzz I received version 5.0.727 which later updated on its own to 5.0.729. This whole scenario is a problem, this company does not have all their mac addresses on file to send automatic updates. May I suggest to all Moderators who handle complaints within their Forums > Have everyone send a message to Buzz informing them of the mac address, and to add it to their pool, so that automatic updates can be received correctly. Just because they receive an update, that does not mean its the latest, I have proven that. This will prevent any complications down the road.

Latest update, forced a firmware update to the 4900 box and now the box will play VOD on a friends ISP but still will not play on mine. His system consists of a combo modem/router as most people are using. My system consists of an ISP Modem and my own Netgear Router bridged to the modem. In my case there are several complaints found where streaming VOD is an issue on the NetGear bridged router configuration due to the firmware written by the manufacturer of the streaming box. So the new BuzzTV4900 will not play VOD or TV-Series connected to my NetGear Router, however!, all 3 of my Dreamlinks connected to the same router config play perfect VOD. This is a rare situation where the end user is using his own bridged router system and the streaming media box can not play VOD. Proven that the ISP is not the issue, I plugged the BuZZ Box directly into the ISP Modem disconnected my Router and the Buzz played the VOD streams from the Server. This points back to the Netgear Router-and-Buzz Box incompatibility. One of the Software systems is locking out the VOD streaming. At this point, I will have to try another Router!

Thank you NBS, I am very familiar with this situation. My question should be rephrased: Have you checked VOD on those players when the Server setting of Country Lock is set to US ?? If so, could you post the settings used on the box please? Player Stream Format Buzz Version 5.0.727 or later installed Buffer Time Auto Frame Rate Server setting XC API, MAC, M3U? System Kernel Version located in "About" Software Build info located in "About" As you can see, I am still trying to locate the issue here.

Thank you NBS, is your 8 new units locked to Country United States ?

Steve , I am reading your 4500 VOD is working , is your 4500 a new box ?

Latest update did not correct issue. Time to take the box to another state and try on another ISP provider to rule out any router issue, firewall, or the ISP. Will give updates on results. Next, is there anyone reading this that can try a new 4900 box using latest firmware applied from Buzz. by sending in your mac address to them for the update, AND use a Server that is defaulted United States region ? If your VOD movies play, please notify what settings you are using on the server and box, which Media Player you are selecting, what Stream setting you are using TS or M3U8, and if you are using a VPN. If you have playback issues, please give the description of the issue. thank you !

Taking next week out of state to be 100% sure its not on my end an issue. I did this with the 4500 already 2 different states 2 different ISP providers same issue

every time I try to access one particular movie, I can see the ip address of that movie lower on screen when trying the external VLC PLayer which is 31.220.40:132:80 then right after that in the router log a DOS attack shows up from 31.220.41.116:80

No, jumped the gun, the actual ip address of the movie is a little different than the DOS attack but same prefix 31.220

I may have found the issue. I checked my router log and found it is blocking the 31.220.41.116 ip address coming in from the movie, triggering a Denial of Service Attack notice in the log

it was prior to manual Beta Update 5.0.626

Version 5.0.653 updated 01/04/2022

I did a manual Buzz update to V20220106, did not correct the issue. Mac address assigned to sub. / live tv works/ no VOD or TV-Series still I will wait for my ticket to get addressed at this point, I have no idea where the issue is. I have spent hours on this.

NBS what is your model & IPTV version ?

Yes I submitted a ticket. Have not heard a response yet, I just joined yes to see if there was anyone on the Forum that might inject help. I am not blaming support, this is not the first forum I have asked for help, I am intelligent enough to troubleshoot this device if I could fine someone that was knowledgable with the BuzzTV5 firmware and uses the same service I do. As a user I can not blame myself when I have tried 4 different model boxes, and only one the 4500 actually worked for a few try's then stopped. Either its the firmware, settings or server issues. thanks

TS & M3U8 tried both, so Yes to your question

When you say I want to blame the box, I am not, I am blaming the Support for the box, thanks Second, when you say in configuration, exactly what configuration are you pointing to ? under what selection?

Very good questions: Did I try different stream format? : I can not change stream format because it is coming from a paid IPTV Server in MP4. My Dreamlink boxes using same server play VOD fine, all Buzz boxes loaded with Buzz5 firm. will not play the VOD. Live Tv is fine, the issue seems to be with the built in Media Player. I have taken the BuzzTV boxes to another state, connected to a different ISP, same issue. So, this leads back to communication between the Buzz & the Server, selecting Play on any VOD movie results in a spinning circle non stop, if you stop it, the progrsm locks up and error message shows up to close the Buzz app.

Multiple BuzzT V models tested using the #5 firmware will not play any video when accessing the servers VOD or TV-Series sections. This is not an ISP issue. Proven to be a firmware issue using the built in Video Players within BuzzTV5 OS. Other manufacturer boxes connected to the same server and same movie selected have no issues with VOD or TV-Series.