coco02020 Posted January 29, 2020 Share Posted January 29, 2020 Hi. On the xr4000 team viewer quick support is not working properly. Will this be fixed in the future ? You can see the screen on a pc when you are given the partner Id number but unable to do anything. Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 29, 2020 Share Posted January 29, 2020 Not that they are aware of it threy should be able to fix it Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 29, 2020 Share Posted January 29, 2020 i meant to say now that they are aware of it Quote Link to comment Share on other sites More sharing options...
coco02020 Posted December 5, 2020 Author Share Posted December 5, 2020 Hi Since I last posted on here Team Viewer Quick Support issue was resolved It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again Is this something that is missing on your end while the boxes do their initial update? Will it be back? I am seeing it on the xr4000 I am not sure about the rest of them. Your assistance is greatly appreciated. Thank you! Quote Link to comment Share on other sites More sharing options...
coco02020 Posted December 5, 2020 Author Share Posted December 5, 2020 Hi I was posting this under a previous thread I started a while ago where the issue was resolved and when I hit submit, it disappeared, so I apologize if I have posted this twice. Below is the issue I am seeing on the XR4000 regarding Team Viewer quick support _______ Since I last posted on here Team Viewer Quick Support issue was resolved It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again Is this something that is missing on your end while the boxes do their initial update? Will it be back? I am seeing it on the xr4000 I am not sure about the rest of them. Your assistance is greatly appreciated. Thank you! Quote Link to comment Share on other sites More sharing options...
xman Posted December 5, 2020 Share Posted December 5, 2020 you can download it from the app store ...using the aptoide.app in the box............ Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 5, 2020 Share Posted December 5, 2020 Nothing at the buzz end has changed Quote Link to comment Share on other sites More sharing options...
coco02020 Posted December 5, 2020 Author Share Posted December 5, 2020 Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000 This was something that buzz had taken care of months ago with the people at Team Viewer You may want to load up a brand new box and check it out As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series This was something that buzz took care of at their end and it was automatically installed with a system update I am just wondering if it will be back soon. Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 5, 2020 Share Posted December 5, 2020 I just went to aptoide and loaded team viewer with no issues on xrs 4500 can try tomorrow on a xr 4000 Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 5, 2020 Share Posted December 5, 2020 6 hours ago, coco02020 said: Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000 This was something that buzz had taken care of months ago with the people at Team Viewer You may want to load up a brand new box and check it out As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series This was something that buzz took care of at their end and it was automatically installed with a system update I am just wondering if it will be back soon. Before you go on and on did you email buzz and ask them? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 5, 2020 Share Posted December 5, 2020 I think what op is saying is that it is no longer pre-loaded on the 4000 As stated this was a custom app The ones from the store did not work properly before allboutbuzz will know Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted December 6, 2020 Share Posted December 6, 2020 21 hours ago, coco02020 said: Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000 This was something that buzz had taken care of months ago with the people at Team Viewer You may want to load up a brand new box and check it out As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series This was something that buzz took care of at their end and it was automatically installed with a system update I am just wondering if it will be back soon. How many boxes was this on? As we never removed it. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 6, 2020 Share Posted December 6, 2020 I loaded a box last night and teamviewer was not installed Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted December 7, 2020 Share Posted December 7, 2020 On 12/6/2020 at 9:15 AM, nbs. said: I loaded a box last night and teamviewer was not installed Will try more here today and see But its been a pre installed app for awhile now Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 7, 2020 Share Posted December 7, 2020 I know ,that surprised me Quote Link to comment Share on other sites More sharing options...
coco02020 Posted December 8, 2020 Author Share Posted December 8, 2020 I tried again today after taking the weekend off from programing and concentrating on sales All the new boxes I purchased (about 100 xr4000 ) no longer have preinstalled quick support, I tried factory reset, still nothing This app is pretty important to a lot of resellers in the industry i hope that it returns soon Quote Link to comment Share on other sites More sharing options...
coco02020 Posted December 8, 2020 Author Share Posted December 8, 2020 Contacted Buzz Support today I am waiting for a response I guess I was just wishing for a quicker response and tried here like I did the first time this issue came up months ago I received a quicker response here then I did direct from them Thank you for your time Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 8, 2020 Share Posted December 8, 2020 Did you read the posts above yours before posting? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 8, 2020 Share Posted December 8, 2020 Check your other thread Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted December 8, 2020 Share Posted December 8, 2020 Sent an update today, to add back teamviewer to the XR 4000 boxes that were affected From the Home Screen Go to Update Check for Update You should see it available Only the boxes that had Teamviewer missing will get this update. Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 8, 2020 Share Posted December 8, 2020 no update here on 4500 Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted December 8, 2020 Share Posted December 8, 2020 2 minutes ago, dishuser said: no update here on 4500 Only some XR 4000s were affected No other models. Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 9, 2020 Share Posted December 9, 2020 45 minutes ago, allaboutbuzz said: Only some XR 4000s were affected No other models. so teamviewer isn't on the 4500 software? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 9, 2020 Share Posted December 9, 2020 its on my apps already on my 4500, du Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 9, 2020 Share Posted December 9, 2020 not on mine Quote Link to comment Share on other sites More sharing options...
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