dishuser

do a hard (pin) reset

have you tried a different hdmi cable or a different port on tv?

are you using the power supply that came with it?

it's strange there was a thread about this on the facebook group but it got deleted

8 minutes ago, Dave J said:

Primarily suspend, but I usually do a restart on both boxes once a week to clear the caches.

next time weather doesn't show long press power button and select restart

I had weather all weekend

do you use suspend or shutdown?

playlist option?

do you mean epg?

exactly...lol

39 minutes ago, Kone said:

Exactly, which day on June ?

does it show the day in the pic?

you need to purchase a service

are you using xc api or mac?

usd or cad?

14 minutes ago, Dave J said:

Tried that a few times. Doesn't fix it.

like nbs. posted it wasn't working yesterday but today it's working on my 4900

reboot

18 minutes ago, TonyC said:

Thanks, it was just the location i was concerned with, as the location changes when the vpn boots up.

it doesn't have to change location when using a vpn

lock it to first location

14 minutes ago, Dave J said:

It should actually have been posted under BuzzTV 5, it's not a box specific problem. Seems it's an API issue.

actually it shouldn't

it has nothing to do with buzztv 5

1 hour ago, Dave J said:

Neglected to mention mine are the Classic boxes, latest FW and App. 

why are you posting in this section?

well for xmas get her the tool edition...lol

I cheated and used string for sunglasses cause I kept leaving remote on the couch and would come back and find remote on floor(bt-200 sometimes rattles)

it's cuban crisis...lol

you should get your wife a remote lanyard for her birthday...lol

factory reset it

and you're in wrong screen to check for software updates

tell them you want to have the current version for the buzztv 5 app

27 minutes ago, ThrasherPrime said:

I did not. I will let them know that. Thank you. 

that's why I said email mac to them

1 hour ago, ThrasherPrime said:

That is how all this came to light. I bought a new X5 for my mom to use. I set it up and saw new features, then saw the version was different than mine. Her X5 has lots of cool new features I want. LOL

did you email them?

after you get the update you will get all future updates

give them your mac and tell them what version you currently have