All Activity

The T2 may be allocating a slightly larger cache on it's internal player, which will just mask network glitches and be a little more immune to freezing because of that. But still doesn't change the underlying issue. The fact that the T2 freezes also, tells me there is either some issue with your internet, or something with the servers.

Then install vlc on your buzz and use external player to see if it still freezes

No just my modem I just called Bell they are going to send me another modem but I dont think thats the problem Because I have a t2 box and I get some freezing but not like my ss box its almost constant when its start

Have you tried rebooting your modem and router ? OK, I know it sounds like a long shot, but it has happened to me on at least 3 different occasions, so I will put it out there. Do you have any Dlink switches (or router) on your network. If so, do you have alternatives to replace them ? In at least 3 cases I had, myself and at 2 buddies places, simply the existence of a DLINK switch on our network cause all sorts of strange behaviors which I could not explain. Even if it had nothing else connected to it, when they start to fail, they seem to create chaos on a network even on devices not directly connected to these switches. Swapped out all dlink equipment (with netgear or even tplink) and all the problems went away. In one of my buddies cases, it was a brand new dlink router he had purchased (we swapped it with an old asus one and issues solved). Don't know what the dlink equipment was doing or what would trigger it, but I have since promised myself that no more dlink junk in any of my installations. In my case, the dlink switch was on my test bench (where I often build/test machines), with no machines connected to it, just the main network line coming from the main switch. Since it had no devices connected to it, I completely discounted it initially, and took me quite a while to diagnose the issue. Actually took a few days - until I decided to go down to basics and disconnect all devices and run single line only direct from buzz box to router - and then work my way back up.

No external player . Tried a vpn in Florida but the box just quit working had to take it off ,had surf shark. I am back in Canada but had same problems in Florida I have Bell And Spectrum in the states. The box is only 7 months old

have you tried a vpn?

Does it freeze when you use external player on the buzz?

Anyone having freezing problems I have tried everything I did factory reset the other day it worked great for two days now back to freezing about every 5-10 minutes .I have 2 suppliers and both freeze I also have a T2 box which is about 5 years old and it freezes also but not like the SS maybe once in a while So its not the internet Its hard wired cat 6 wire,I tried diff. players,using Mac servers,clear cashe,re set everythig the only thing that helped was the factory reset, Need help

catchup is stored by server it's a server issue no matter what they tell you

Thank you.

Like nbs said. If the catchup server from the provider goes down, then it does NOT record the streams, so you will get an error when you try to access them. In my years of experience, catch-up is a hit & miss on most servers. There will be times where it is rock solid and always works. And there are other periods of time, where it will be an exercise of patience and frustration. I am lucky enough that the main service I use is pretty quick in updating their TV Series section with episodes typically withing an hour or two after it airs. So often I will not use Catchup, but rather go to the TV Series section, find the show I want and most often, the episode is already online. Also the fact that I am on the east coast (North America), I often catch shows I miss, by using the network local channels from the central and west coast feeds (this is where having a full program guide even for local stations [like 50+ CBS, ABC, NBC channels, etc..] is critical). Obviously this option does not work well for "live" events, typically sports. It can happen with the best of servers out there. At the price many of these services cost, I tell people that they should probably get more than one decent service if they can't deal with occasional glitches and downtime. This will ensure that if one service is down, hopefully the other service is up. There is no Service Level Agreement, like you would get with a cable company. Also, keep in mind that Buzz does not provide support for any specific service. They provide the boxes and software and do NOT sell or recommend any services themselves. Buzz TV themselves will never sell you any box with a service preinstalled. So this type of issue, should be addressed with your service provider typically.

Its most likely a provider issue despite what your contact says

Okay , so the Catch Up works for every show that was on today . Just not from past days . Is this because it’s a brand new box ? Or is there a setting I should change ?

Thank you. They just provide the box preconfigured. This is the third box I’ve gotten , so surely it must be on their end ? I’ve gotten boxes from them for the past 4 years with no problems .

Thank you for that. How do I find that information? It’s a B5 , MAC: c44eaceBD5f6 S/N: BuzztvB5422805r6 I’m seriously ready to throw the box out the window!

What type of Subscription do you have ? XC based (URL, username/password) ? Or does your provider just provide the boxes preconfigured without giving you details ? I'd say, that if you are using an XC based subscription, you can try loading up other 3rd party software (like "smarters") and see if it does the exact same thing. If it does, then the problem would be on the server side, not the box itself. That is how I usually confirm if the catchup server on my service is down or not.

Sorry , I should have mentioned that I did that. Once I did , the portal wouldn’t load. I got a new box today , but still having the same problem. This is actually the third box I’ve had since Wednesday.

Yes , it did. When I hit the Ok button , it says “ Loading “ , then the screen freezes up. I got a new box today and am having the exact same issues.

oops.. dbl post

If you are going to exchange the box, why not try a hard factory reset first ? Different box, same procedure: https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/ You'll need to re-setup the box after you reset it obviously. PS: Don't forget, if you have a lot of favorites configured, you can use the backup option that is under menu->settings->Configure but make sure to do the backup to a USB stick, so you don't lose the backup after a reset.

You didn't mention model so if vlc is not installed you can go to aptoid market and install vlc If it doesn't work using vlc either it's an issue with your provider not the box

while watching live tv press menu, settings, configurations, then change player

sorry don't understand other buzz player??? or external player??? Buzz 5 ????

when catchup didn't work did it have that symbol?

Thank you both. I talked to the service provider and they don’t seem to know why it isn’t working. I’m exchanging the box for a new one.