Remote doesnt work on moving left and right. Takes few clicks

[Hhh]

Hello,

I have Buzz TV 5 beta on my XRS4500.  All works for most parts but I have seen this issue a lot lately. ( I had noticed this issue before Buzz5 Beta sometimes as well).

When I go into VOD-Search-and try to move the remote left and right to Type up a movie, the remote doesn't respond. For example, if I hit the left arrow, the box is unresponsive, and then I hit left arrow a few more times over the next 20 seconds, and then it finally moves but moves like 3-4 times or even more to the left.  Its almost like the box is unresponsive and all my left arrow requests get queued up, and then execute all at once. A few times I even get the message the box is not responsive, CLOSE APP or WAIT.  I choose CLOSE APP but the same issue persists.

This has started happening a lot lately to the point of it being unusable as I have to wait a minute to just type up a word.

This also happens when I am simply scrolling my favorites list - and I want to move Right on the list and I press the right arrow - nothing happens, and I try multiple times, and then all of a sudden the mouse pointer moves like 20 times to the right.

Is this a known issue with some kind of workaround?  It appears to me that the box is getting unresponsive. Is there a way to fix this?

Thanks for all the help

Hh.

[Hhh]

In addition, I did press the Home button multiple times to close any open apps.

Also went to Settings for Buzz5 and cleared the cache.  Then performed a reboot but this did not help.

Now even on home screen, if I try to use right arrow to get to the Buzz5 box, sometimes the mouse pointer does not move. I wait for 10 seconds or so and then it moves.  So some kind of lag?

I am directly wired internet to the buzz box so no issue with internet speeds as I am able to watch other streaming channels like Netflix on Roku box just fine.

[nbs.]

9 minutes ago, Hhh said:

In addition, I did press the Home button multiple times to close any open apps.

Also went to Settings for Buzz5 and cleared the cache.  Then performed a reboot but this did not help.

Now even on home screen, if I try to use right arrow to get to the Buzz5 box, sometimes the mouse pointer does not move. I wait for 10 seconds or so and then it moves.  So some kind of lag?

I am directly wired internet to the buzz box so no issue with internet speeds as I am able to watch other streaming channels like Netflix on Roku box just fine.

Have you adjusted your mouse speed?

[Hhh]

This is not related to mouse speed at all.  Note that this is due to unresponsiveness.  The mouse speed is on same default setting for over a year and everything worked well. This issue occured once 6 months ago and went away on it own.  Now its persistent. So its not a matter of mouse being slow or fast AFAIK but I am open to try settings if you insist.

If this was mouse speed related - then I would not see 'No pointer movement' for many clicks, and then 'pointer moving past 20 titles in a second'?

Just my 2 cents.

Edited January 18, 2023 by Hhh

[dishuser]

new batteries?

[Hhh]

Batteries are new

[nbs.]

Try a reset

[Hhh]

Please tell me how I can reset?  and what information will i loose with this reset?

[nbs.]

You won't lose anything if you do a backup and restore 

Settings, device preferences, reset

[Hhh]

Ok.  How can I do the backup and restore?

[nbs.]

Home  settings,buzz tv utilities backup and restore Use a USB or SD It takes 20-30 ninutes