markielee1 Posted October 28, 2020 Share Posted October 28, 2020 i have 2 XRS-4000 boxes and 2 ARQ-100 remotes. both 1-2 months old. one remote works great, no problems. 1 remote has buttons that don't work. the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other. also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen. i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other. Any suggestions? Thanks, Mark Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 28, 2020 Share Posted October 28, 2020 18 minutes ago, markielee1 said: i have 2 XRS-4000 boxes and 2 ARQ-100 remotes. both 1-2 months old. one remote works great, no problems. 1 remote has buttons that don't work. the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other. also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen. i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other. Any suggestions? Thanks, Mark Is the software on the boxes the same? Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 28, 2020 Share Posted October 28, 2020 also where did you buy the remote from? Quote Link to comment Share on other sites More sharing options...
markielee1 Posted October 29, 2020 Author Share Posted October 29, 2020 purchased the remote on Amazon (same as the box). Quote Link to comment Share on other sites More sharing options...
markielee1 Posted October 29, 2020 Author Share Posted October 29, 2020 both boxes should have the same software version...no update available. also, i backed up 1 box and restored the backup from the first box onto the second box. Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 29, 2020 Share Posted October 29, 2020 (edited) 8 hours ago, markielee1 said: purchased the remote on Amazon (same as the box). Lots of different sellers on Amazon maybe older remote? Edited October 29, 2020 by nbs. Quote Link to comment Share on other sites More sharing options...
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