some buttons not working

[markielee1]

i have 2 XRS-4000 boxes and 2 ARQ-100 remotes.  both 1-2 months old.  one remote works great, no problems.  1 remote has buttons that don't work.  the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other.  also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen.  i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other.  Any suggestions?

Thanks,

Mark

[nbs.]

18 minutes ago, markielee1 said:

i have 2 XRS-4000 boxes and 2 ARQ-100 remotes.  both 1-2 months old.  one remote works great, no problems.  1 remote has buttons that don't work.  the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other.  also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen.  i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other.  Any suggestions?

Thanks,

Mark

Is the software on the boxes the same?

[nbs.]

also where did you buy the remote from?

[markielee1]

purchased the remote on Amazon (same as the box).

[markielee1]

both boxes should have the same software version...no update available.  also, i backed up 1 box and restored the backup from the first box onto the second box.

[nbs.]

8 hours ago, markielee1 said:

purchased the remote on Amazon (same as the box).

Lots of different sellers on Amazon maybe older remote?

Edited October 29, 2020 by nbs.