BT-400 remote backlight does not remain on.

[Jean Couture]

When controlling the remote from the app on a U5 the backlight will go flash on but will not remain on.

[Emporium]

That is usually because of low power in the batteries.

Have you tried a Fresh set of batteries ?

PS: Have you checked in the remote app on the buzz box to see if the backlight on is properly synced ?   Mine was once unsynced (since I reset the box once) and it did do strange things.  Worst case, in the app on the box, toggle the backlight to off, then on again to force it to sync, and see if that helps.

 

 

 

[Jean Couture]

Batteries are good and yes it is turned on in the app. I did toggle it a few times. Each time it flashes on then off.

[Emporium]

I'm assuming that in the remote app, if shows that the remote is "Connected" ?

What version is listed as the "current firmware" ?

 

--------------------

Try unpairing the remote (from settings->Remotes and accessories) and then repairing it ?

To put the remote in "pairing mode" (after you start a remote "search" on the box, you can follow these instructions:

--------------------

If all else fails, you could try to factory reset the remote, just in case something is latched ?  I know it is not something people like to do, but it is wroth a shit, just in case.

 

If nothing else seems to make a difference, then I would strongly recommend contacting Buzz Customer support via email at cs@buzztv.com

 

 

 

[Jean Couture]

Batteries are 100%, Latest software V07. Sent a message to Buzz.

[Emporium]

1 hour ago, Jean Couture said:

Batteries are 100%, Latest software V07. Sent a message to Buzz.

Did you try factory resetting the remote ?

Got nothing to lose at this point