Vidstick remote frozen

[Carmen]

While trying to set up my vidstick, the remote seems to be frozen. When I plug the vidstick, it does the usual stuff (buzz tv, etc) starts but then the screen goes straight to the Smarters app (with cursor on the first line flashing) that I was trying to set up.  Nothing I do (take batteries out, unplug vidstick) works!  The remote does nothing.

 

 

 

 

[whacked]

During the initial setup, did you go thru the 'Pairing' procedure to pair the remote with Bluetooth ?

[dishuser]

why would you load smarters?