EPG empty after firmware update

[Norm22]

Hello everyone,

I've been having issues with the EPG on my BuzzTV XR4000 since the V20200607 firmware update. The EPG is completely blank, no listings are showing. It started a day or two after I applied the update, around June 7th.  I have restarted the box many times but the problem persists.

I would be grateful for any assistance with this problem :)

 

Thanks

[dishuser]

if it started days after update then it's server end

[allaboutbuzz]

On 6/14/2020 at 4:17 PM, Norm22 said:

Hello everyone,

I've been having issues with the EPG on my BuzzTV XR4000 since the V20200607 firmware update. The EPG is completely blank, no listings are showing. It started a day or two after I applied the update, around June 7th.  I have restarted the box many times but the problem persists.

I would be grateful for any assistance with this problem

 

Thanks

When in Live TV

Press the Menu button

Select Check update

An update will automatically download + install

You will be taken to the Home Screen when it is finished. 

 

Re open Live TV 

The guide should work again. 

[Rinny1]

What was involved in this file 

just wondering 

 

thsnks

[allaboutbuzz]

2 minutes ago, Rinny1 said:

What was involved in this file 

just wondering 

 

thsnks

Addressed an issue with 

Epg not loading on some servers

And channel list not loading on some other servers. 

It never appeared in Beta

But it was reported after Public Release. 

So we fixed it over the weekend

 

The XRS 4000 and XR/XRS 4500 official OTA will get same update this week, so those users won't experience this issue. 

[Rinny1]

Awesome 

Thanks