ssd has disappeared ? :(

[montell]

Hello everyone and thanks all for support and info.

I bought my xpl 3900  from Bob's Electronics who is a very good and honest person and I highly recommend him

His 3900 comes with 80 SSD ( paying extra for the ssd of course) and was working fine till few days ago, that it has disappeared from the 3900 box and I can not find it.

I was wondering if any of you fine people can help me with that ?

Much Obliged

[dishuser]

did you check to see if it's still plugged in?

[montell]

Thanks du, how do I do that? besides I did not do anything to unplug the ssd? as I said it was working fine till few days ago

[dishuser]

open the panel on the bottom to make sure it's connected

[montell]

I just did and its connected but still does not show up in the "File Browser"   

[G2P]

That File Browser sucks, SSD will appear until you use File Browser.

Once you try with File Browser , it disappear, I had the same problem

[montell]

1 hour ago, G2P said:

That File Browser sucks, SSD will appear until you use File Browser.

Once you try with File Browser , it disappear, I had the same problem

Thanks, so where do you look for the SSD if not at File Browser?

[dishuser]

home page/settings/more/storage & reset

[montell]

On 5/12/2020 at 12:05 PM, dishuser said:

home page/settings/more/storage & reset

Thanks du, but all I see in that section of Storage & Reset is:

Device Storage:

Internal shared storage:

total space: 11 GB

Reset:

Factory data reset

 

That's all I see there and no sign of Kingston SSD that was 80 GB

Edited May 14, 2020 by montell

[dishuser]

then it probably died

[montell]

2 hours ago, dishuser said:

then it probably died

The box is only few months old?! what can cause a SSD to die though?

thanks

[dishuser]

my guess is because it's a kingston

even their sd cards suck

[montell]

37 minutes ago, dishuser said:

my guess is because it's a kingston

even their sd cards suck

ok thanks du for the headsup, then why does Electronic Bob's in SC only installs Kingston SSD on his 3900s ?   

[nbs.]

you would have to ask  Bob that no?

[G2P]

On 5/14/2020 at 2:10 AM, montell said:

Thanks du, but all I see in that section of Storage & Reset is:

Device Storage:

Internal shared storage:

total space: 11 GB

Reset:

Factory data reset

 

That's all I see there and no sign of Kingston SSD that was 80 GB

Unplug SSD  and replug and Try, if still problem then SSD may Died, Mine was Died too 

[montell]

I just received my second xpl 3900 and supposed to have an installed 80 GB SSD by Bob ( The Seller) however, I still do not see the Kingston SSD in the "File Browser" ?

but when I went to look for it , I see it

Seetings-->More-->Storage&reset-->INTEL SS USB drive (73 GB)

 when I go to intel ss drive that has 73 GB on it, the options are:

1. Eject

2. Erase & format as removable storage

do I click on option 2?

what would it erase? as this is a brand new box?

Thanks for you help.

 

[nbs.]

it wouldnt erase anything its a generic message

Edited May 20, 2020 by nbs.