VPN Buffering

[Diez]

So after a few months with my original provider, I began looking for some possible better alternatives.  My current provider uses a mac address setup and I'm testing a well known provider via xc api.  The quality and options are much better on this new provider except for one nagging issue and that seems to be irregular buffering with my nordlynx VPN engaged.  My Speed is tested at 80mbps and I had next to no issues with my old original provider once I got the app set up on the box.  I did a force stop and delete cache on the Buzz5 app and restarted the box but that didn't fix much. When I pause the VPN, no buffering happens, but that's not a suitable fix

The buffering does not happen on all channels but enough to make it very annoying. Thought it may be a channel quality issue, and tested one HD channel that would buffer then switched to a UHD channel that would not. Head scratching.  Anyone else encounter a similar issue and resolve?  Nord app issue, or??   I'd like to be able to switch full time to this new provider if I can get this buffer problem solved

Edited April 26, 2022 by Diez

[dishuser]

pick a different server location

[Diez]

I refresh servers often when it pops up and it doesn't fix the issue, sometimes I get no signal at all. I'm contacting the provider for help as well

[Benfica]

Try a diferent location…as dishuser says

sometimes helps….

 

Edited April 28, 2022 by Benfica

[dishuser]

not sure what you use to test speed but I use analti

not only will it show you're using a valid vpn but will also let you know if you have enough speed for 4k

[Maestro701]

On 4/26/2022 at 11:55 AM, Diez said:

So after a few months with my original provider, I began looking for some possible better alternatives.  My current provider uses a mac address setup and I'm testing a well known provider via xc api.  The quality and options are much better on this new provider except for one nagging issue and that seems to be irregular buffering with my nordlynx VPN engaged.  My Speed is tested at 80mbps and I had next to no issues with my old original provider once I got the app set up on the box.  I did a force stop and delete cache on the Buzz5 app and restarted the box but that didn't fix much. When I pause the VPN, no buffering happens, but that's not a suitable fix

The buffering does not happen on all channels but enough to make it very annoying. Thought it may be a channel quality issue, and tested one HD channel that would buffer then switched to a UHD channel that would not. Head scratching.  Anyone else encounter a similar issue and resolve?  Nord app issue, or??   I'd like to be able to switch full time to this new provider if I can get this buffer problem solved

You said when you pause the VPN there is no buffering. Are you using the nordlynx protocol? 

[Diez]

Provider is removing a bunch of content not relevant to me. I will see if that helps, as they say that is the most common reason.

Speed wise I have 80-100mbps regularly, and when I switch to another provider, no such issues pop up

Using nordlynx, yes

Hoping the reduction of content fixes the issue

[Diez]

Have had a week of frustration trying out this new well known service. Constant buffering and have to refresh my VPN numerous times on startup. Using the Nord App through the 4900 with the nordlynx protocol and dedicated DNS servers (started with default but it didn't really make a difference)

Would the issue be centered around the quality of the M3u XCAPI connection? On my current regular service it's done via MAC addy and I have had no such issues. Is one style more stable than the other?

I'm just looking for a better all round service and if I could sort out this darn buffering I'd be happy as this new service has a lot of better qualities

[dishuser]

have you tried this service with a different app to make sure it isn't on their end?

[Diez]

That's on the list. Is Smarters as good as advertised?

[dishuser]

19 minutes ago, Diez said:

That's on the list. Is Smarters as good as advertised?

good enough to test

tivimate is better

[Diez]

ok on tivimate the issues appear gone for the past several moments.  So I'm led to believe then that this service just doesn't like the buzz5 app  ?

[dishuser]

14 minutes ago, Diez said:

ok on tivimate the issues appear gone for the past several moments.  So I'm led to believe then that this service just doesn't like the buzz5 app  ?

and you've tried both secondary and default video players?

[Diez]

on buzz5 yes

[dishuser]

what iptv version do you have?

[Diez]

don't quite follow, my firmware is updated to the latest

[dishuser]

live tv/menu

iptv version is at the bottom

[Diez]

40549

[nbs.]

21 minutes ago, Diez said:

40549

thats not  buzz 5

[dishuser]

2 hours ago, nbs. said:

thats not  buzz 5

yes it is

plus the 4900 has only had buzztv 5

[dishuser]

On 5/5/2022 at 1:06 AM, Diez said:

don't quite follow, my firmware is updated to the latest

your version is over a year old

click on downloads tab at top

Edited May 6, 2022 by dishuser
added fix

[Diez]

Well when I'm in the app and check for updates it says none available, so tell me how to update cos I can't find it anywhere else other than system updates and they are up to date as well

[nbs.]

He said to click on downloads 

 

[Diez]

Ok gotcha thanks. Question, when updating the firmware, will it affect any other app data or wipe other device data?

[dishuser]

it was a while ago when I did mine but I think I had to set up from scratch after loading update