BT-400

[jawjahpeach]

The remote either requires multiple presses to get a response or it is super sensitive.  When typing in search topics, it frequently enters multiples of the same letter/number.  Then when I go back and delete the duplicate, it removes both letters/numbers.  It just took me over 15 minutes to enter an m3u url because of this.  Sometimes it goes up or down a menu at lightning speed but the button itself is not in a stuck position.  After opening a menu box on an app, I've found that the only way to accomplish what I'm trying to do is to press the very, very bottom of the OK button.  Pressing it in the center either gets no response or a response I'm not trying to get.  The battery level is 99%.  The remote has never been dropped, sat on or had anything spilled on it.  It is intact and in pristine condition.  It did this straight out of the box and has gotten worse.

[Emporium]

You already posted about your remote in the other thread.  Why waste resources in 2 different threads ?

[jawjahpeach]

Because the issue was not resolved.

 

[Emporium]

Sure, and posting the same thing in another thread with all the same audience is going to help.

email: cs@buzztv.com

Maybe you have a defective unit.

[dishuser]

1 hour ago, jawjahpeach said:

Because the issue was not resolved.

 

you want instant results?

this isn't burger king 

[jawjahpeach]

I did get more information this time.

[jawjahpeach]

10 hours ago, dishuser said:

you want instant results?

this isn't burger king 

Apparently, it's not comedy central either.

[jawjahpeach]

For those who are using a remote other than a BuzzTV remote [such as the .onn remote], how did you pair it?  I'm at my wits end with this one and want to see if one I have on hand will fill in until I can get another one.

[Emporium]

I would not hold my breath on getting a 3rd party remote to work.  Buzz will support all buzz products, not using 3rd party devices with it's boxes.

I'm assuming you tried to pair the remote already ?  Did you put the remote in pairing mode (for onn remote, I think you need to press and hold the home and back button for a few seconds to put remote in pairing mode), and then on your buzz box go into remote and accessories and try to pair a new remote.  There is no magic above and beyond that.  And even if it pairs, nothing says it will work, since the codes may all be different.

I have had some limited success with the cheap "MX3 remotes" you can typically find on amazon.  They use a USB receiver you plug into any box (so you need to have a USB port - so not for smaller sticks and boxes which don't have a USB port).   They work for the most part, but some keys are mapped differently (like menu and back).  And don't expect any of the colored keys to work.  

May as well get a new Buzz remote (either the same as you had), or one of their ARQ series remotes.  The ARQ-2xx series looks pretty much like the generic "MX3 remotes" I mentioned above, except that they have been customized to have all buttons working on buzz boxes (like the colored buttons).  If you can find one of the BT2xx series buzz remotes, for me those are my favorite (but that is subjective).

Worst case, you can pair a PC USB keyboard/mouse and use that (or even use a USB wired set).  Not the best option, but you could get it working for the most part.

 

[jawjahpeach]

Thanks for all of the information.  My BT400 doesn't pair with my tv so I am now using the BT400, tv remote and sound bar remote.  Not ideal.  Someone had posted that they were using their .onn remote.  I was trying to locate it to ask them directly how they did it but was unable to find the post.  The experience I've had with the BT400 combined with the large number of complaints on forums and reviews does make me eager to purchase another one.  I'm also not anxious to spend more money if I don't have to.  I don't require a lot of bells and whistles with a device.  The simple, basic features working is all I need.  Thanks again.

[Emporium]

I only use my Buzz remote and it is not paired with anything other than my buzz box (and the BT200 has 4 IR learn keys).  I pretty much use my buzz box exclusively for all my TV needs.  So, I have my soundbar set to about midway.  My TV is always switched to HDMI1.  And my Buzz boxes are always set to variable volume output (ie: disable the MAX volume setting - so the box basically has it's own volume).   If someone does not have a soundbar and uses TV speakers, then set the TV to 60 or 70% volume.   Then on the Buzz remote (I use my BT2xx series (example: the BT200).   The BT200 has the option to program/learn up to 4 buttons from other remotes.  So on the TV power button on the remote, I have learned the power button of my TV remote.  For the "input" button on the BT200 remote, I have programmed the IR button for the power of my soundbar  Since it really can be anything.  And the TV VOL+/- buttons (the learn buttons, not the main remote buttons), I have the soundbar volume IR buttons learned - which I rarely use, since I leave it at just over half way unless I really want to crank up the volume). 

So, unless I am using some other inputs on my TV (which is extremely rare), I typically just pick up my Buzz BT200 remote, hit the TV power button (which has learned to turn on the TV), hit the TV input button (which has learned the power button to the  Sound bar), and finally I hit the main power button on the buzz remote to turn no my buzz box.  

From there I use the buzz remote for everything, and since the buzz box has max volume disabled, the main volume buttons on the remote control the volume on the buzz box.

Sure the BT400 dies NOT have learn buttons.  But, other than having to turn on your TV and possibly sound bar manually or with their respective remote  you can do everything else with the BT400.  Factory reset the remote, do NOT try to program it (leave it default so volume keys control the buzztv box volume), and go into settings and disable MAX volume.  Very simple after that.

Disabling max volume on the box, allows you to set your soundbar to whatever MAX volume you would ever typically use.  Then controlling the box volume,  the box will output a variable volume which will range from 0 to the max volume you already set your soundbar to.

The onn remotes are SUPER simple, they are like mini google remotes with very minimal buttons, so I don't see how you expect to get better functionality from a minimalistic remote.

To reset the BT400 just follow the instructions in the manual

https://buzztv.com/wp-content/uploads/2022/07/BT400-300_manual_MOBILE_v6_Compress.pdf

Essentially: 
If you wish to factory reset your remote to erase all settings press and hold the D-Pad Down button and the 0 (Zero) button for 4
seconds until it blinks 3 times to indicate the remote is factory reset