google play store issue

[Benfica]

So as u said....i tried it todays and its there again, not good. Did as u said, still message didnt change... i am a developer is on and stay awake also on....

 

[DRAG00N519]

4 hours ago, Benfica said:

So as u said....i tried it todays and its there again, not good. Did as u said, still message didnt change... i am a developer is on and stay awake also on....

 

did you restart your device

 

[Benfica]

Yes....no results.....:(

[Emporium]

Unplugged the power and then plugged it back in ?  or just using remote ?

 

 

[Benfica]

Yes. Did it both procedures, first with remote with no result then i unplugged to see if would change anything and stayed the same.....not good

[DRAG00N519]

3 hours ago, Benfica said:

Yes. Did it both procedures, first with remote with no result then i unplugged to see if would change anything and stayed the same.....not good

are you connected to the Internet via Ethernet or Wi-Fi if you're connected via Wi-Fi I would suggest disconnecting and reconnecting your device to your network and then restarting your device with your remote

Edited Thursday at 04:12 PM by DRAG00N519

[Benfica]

Im conected wire

No wifi....ive rebooted again and still same message... soo weird....dont wana hard reset...yet

Just in case...  

[Emporium]

If you go into settings, and then apps, find and select the play store and try to "uninstall updates", does it work any better ?

[DRAG00N519]

3 hours ago, Benfica said:

Im conected wire

No wifi....ive rebooted again and still same message... soo weird....dont wana hard reset...yet

Just in case...  

yeah you don't have to do that yet I would try to remove and then re add your google account 

[Benfica]

The weird thing is.....today shows fine again....

[DRAG00N519]

3 hours ago, Benfica said:

The weird thing is.....today shows fine again....

yeah that's exactly what would happen to me it doesn't stay inactive but once your device goes to sleep again it will disconnect I experienced that two or three times before figuring out that at least for me enabling stay awake worked I think your box will be fine now as long as you still have stay awake enabled but if that turns out not to be the case obviously report back here because that would mean that your issue is slightly different than mine if it turns out the google play store works for you going forward I would still report back Just so other customers can know that this solution worked for multiple people

[Emporium]

Another thing you can try is to go Settings->Apps->Special app access->Energy optimization   Scroll down to "Google Play Store" and turn off the Energy optimization for the Play store.  

[Benfica]

41 minutes ago, Emporium said:

Another thing you can try is to go Settings->Apps->Special app access->Energy optimization   Scroll down to "Google Play Store" and turn off the Energy optimization for the Play store.  

Will try once i can and tell u guys

[Benfica]

15 hours ago, Emporium said:

Another thing you can try is to go Settings->Apps->Special app access->Energy optimization   Scroll down to "Google Play Store" and turn off the Energy optimization for the Play store.  

I tried as u said.....woke up in the morning and still have access to play store ....cool

Hopefully helps ....thanks