Keep having to unplug network

[th3Bird]

Why do I have to keep unplugging my network cable from my X5? I have to unplug it and then plug it back in for it to work again. Its getting really annoying.

Edited September 1 by th3Bird

[Emporium]

Have you tried rebooting your router ?   Quite possible that it is the DHCP server on your router that is acting up and not issuing an IP.  Have seen that a few times, especially with older Dlink routers.  By unplugging and re-plugging it in, it forces it to make another request.  If you unplug the power from the box and plug it back in, does it also fix the problem ?

Do you have your box set for suspend or shutdown ?

From home screen, go to settings (gear icon on top), then select BuzzTV Utilities, and then Power Options.  The setting you want to check is "Power Off Mode".  Is it set to suspend or shutdown ?   If you keep going into suspend, eventually things can get messed up.  Do yourself a favor and change that to shutdown.  Sure it takes an extra 30 seconds to power up the box every time, but this way you will always have a clean boot.   It's like Microsoft Windows.  If you keep putting your machine to sleep mode all the time, eventually it will start doing strange things and you will be forced to reboot anyhow

 

 

[th3Bird]

noppe, I have rebooted router unplugged everything and replugged in. refreshed the DHCP server and I have to unplug ethernet from X5 every morning or after I turn it off. Very annoying.

[th3Bird]

Yes I shall try that into power off ty

[th3Bird]

yes that worked ty> i dont see the comparison with windows though. Linux (android) should be more forgiving than Windows and is different 

[Emporium]

For many drivers (including network), you are at the mercy of the chipset vendors.  And historically network drivers are a mess with "sleep" or "Hibernate" options.  Your combination of hardware (router, switches, dhcp server setting [like lease times], etc..) may be making the issue worse, but with very few exception, using sleep in many of these media boxes is always a toss of a coin, and eventually you need to do a reboot to ensure things are clean.  

So personally, for the last decade on ALL of my media boxes, if possible, I select that they go into proper shutdown mode instead of sleep/suspend.  Sure it take an extra 30 seconds to boot, but at least you know things were all freshly initialized t each boot.

 

[jawjahpeach]

I am also now constantly having to power cycle my X5 and/or turn wifi off/on.  I have rebooted my router multiple times.  I'm not having issues with any other mobile device using wifi.

Another problem is the remote.  It either requires multiple presses to get a response or it is super sensitive.  When typing in search topics and pressing the OK button, it frequently enters multiples of the same letter.  Sometimes it seems to get stuck and goes up or down a menu at lightning speed.  After opening a menu box on an app, I've found that the only way to accomplish what I'm trying to do is to press the very bottom of the OK button.  Pressing it in the center either gets no response or a response I'm not trying to get. 

 

[dishuser]

what's the battery level at?

[Emporium]

Have you read my suggestion in the 2nd post from the top ?  Change your power option to "shutdown" instead of suspend.

For the remote, I assume you tried replacing batteries with a fresh set ? 

It unfortunately all depends on how you treat the remote.  If it drops a couple of time, or used with wet hands, it can tend to deteriorate pretty quick.  Have you checked to see that the remote has not split open along the sides ?  When it falls (since mine do occasionally fall), the remote tends to split open on one side (clips let go a bit).  Squeezing it shut again, and snapping back into place, tends to fix the issue.

 

[slowMoe]

Battery is the quarter type? I forget, is it like a 2232 or something? I'm gonna open that mother and check it out. Thats a good point.

Edited Monday at 10:37 PM by slowMoe

[slowMoe]

3 minutes ago, Emporium said:

Have you read my suggestion in the 2nd post from the top ?  Change your power option to "shutdown" instead of suspend.

For the remote, I assume you tried replacing batteries with a fresh set ? 

It unfortunately all depends on how you treat the remote.  If it drops a couple of time, or used with wet hands, it can tend to deteriorate pretty quick.  Have you checked to see that the remote has not split open along the sides ?  When it falls (since mine do occasionally fall), the remote tends to split open on one side (clips let go a bit).  Squeezing it shut again, and snapping back into place, tends to fix the issue.

 

Yeah I did your first suggestion. That took care of that issue but then this arose. Lol

[dishuser]

51 minutes ago, slowMoe said:

Battery is the quarter type? I forget, is it like a 2232 or something? I'm gonna open that mother and check it out. Thats a good point.

go to settings/device preferences/remotes and accessories

battery level can be found there

[Emporium]

1 hour ago, slowMoe said:

Yeah I did your first suggestion. That took care of that issue but then this arose. Lol

BuzzTV remotes do NOT use coin cells.  Every buzztv remote I know uses AAA batteries (IR50, IR100, IR200, BT100, BT200, BT250, BT350, BT400, G20) and even the ARQ series.   And very simple to replace by just sliding back cover off.

And you say "this issue arose", yet this is your first post to this thread ?  What issue ?  Do you have 2 accounts (SlowMoe and jawjahpeach) ?

 

Edited Monday at 11:51 PM by Emporium

[jawjahpeach]

4 hours ago, Emporium said:

Have you read my suggestion in the 2nd post from the top ?  Change your power option to "shutdown" instead of suspend.

For the remote, I assume you tried replacing batteries with a fresh set ? 

It unfortunately all depends on how you treat the remote.  If it drops a couple of time, or used with wet hands, it can tend to deteriorate pretty quick.  Have you checked to see that the remote has not split open along the sides ?  When it falls (since mine do occasionally fall), the remote tends to split open on one side (clips let go a bit).  Squeezing it shut again, and snapping back into place, tends to fix the issue.

 

Power option is already set to shutdown

Yes, batteries have been replaced.

Remote has never been dropped, never fallen or been handled with wet hands.  Nothing has ever been spilled on it.  It is intact.

[jawjahpeach]

4 hours ago, dishuser said:

what's the battery level at?

97%

[dishuser]

3 minutes ago, jawjahpeach said:

Power option is already set to shutdown

Yes, batteries have been replaced.

Remote has never been dropped, never fallen or been handled with wet hands.  Nothing has ever been spilled on it.  It is intact.

is it paired?

unpair it and pair it again

Edited yesterday at 03:01 AM by dishuser

[jawjahpeach]

31 minutes ago, dishuser said:

is it paired?

unpair it and pair it again

Thank you.  I unpaired and re-paired it.  Issues persist.

[jawjahpeach]

38 minutes ago, dishuser said:

is it paired?

unpair it and pair it again

Some of these issues started right out of the box, they've just gotten worse and new ones have developed.  I had some challenges with setup and tech support talked me through them.  Even with them helping, setup took forever.  I commented then that the remote was hinkey.  

[dishuser]

4 minutes ago, jawjahpeach said:

Some of these issues started right out of the box, they've just gotten worse and new ones have developed.  I had some challenges with setup and tech support talked me through them.  Even with them helping, setup took forever.  I commented then that the remote was hinkey.  

factory reset the remote

[jawjahpeach]

1 minute ago, dishuser said:

factory reset the remote

Remote has already been factory reset once, maybe twice.

[dishuser]

how does the G20 remote work?

is it responsive?

[Emporium]

Try unpairing it and see if in IR mode it is responsive.

If it is responsive in IR mode (obviously you need to point the remote in the general direction of the box), then maybe there is an issue with interference with the bluetooth.   Is the box located next to any other wireless devices (Router, cordless phone, etc..), or even some motor load (like a portable AC or something) ?  If TV has wifi on it, try just as a test, to disable the WiFi on the TV.

For the remote, when I mentioned earlier about dropping it, it is not always a drop.  Sometimes it can happen if for some reason someone sits on it, or rolls over on it (plenty of mine split open on occasion if I forget them on the couch and site on them).  It is very subtle if you are not looking at it from the side, so you may not notice it, but it raises the plastic ever so slightly that the buttons are no longer "raised".  Anyhow, you can see the pics attached, First one is slightly split along the edge and you can see the buttons are flush because of that.  The second pic, with it squeezed back together the buttons are raised, making them easier to use and more responsive.  Anyhow, just something to check, since I have had 2 friends who have had that issue, and we got a good laugh when I went over and just squeezed the remote back together.