Buzz XRS 4500

[Mohsin Bemat]

Hi I have had a Buzz XRS 4500 since May of 2021. For like the last year the box has been really glitchy/buggy. But recently it’s gotten a lot worse, like when I open live tv sometimes it’ll just keep crashing and sometimes say something like “Buzz TV 5 is not responding”. It’ll keep crashing like this for at least like 15 minutes so I just give up and turn the box off after. Also sometimes if I’m on the vod or tv series section and searching something up it’ll crash over there too. I’m wondering does anyone know a fix to this and if anyone else has encountered this issue as well.

[dishuser]

have you cleared cache in the buzztv 5 app?

[Mohsin Bemat]

6 minutes ago, dishuser said:

have you cleared cache in the buzztv 5 app?

Yeah always the first thing I do.

[nbs.]

Might want to do a reset

[dishuser]

what firmware and software versions do you have?

[Mohsin Bemat]

5 hours ago, dishuser said:

what firmware and software versions do you have?

Software Version 5.0.946

Firmware Version V20220106

[Rinny1]

Do what NBS said 

I have seen the same thing, once a Factory Reset taken place it’s night and day..

Edited March 22 by Rinny1

[Mohsin Bemat]

2 hours ago, Rinny1 said:

Do what NBS said 

I have seen the same thing, once a Factory Reset taken place it’s night and day..

Okay yeah I’ll do that. Might be a stupid question but how exactly do I factory reset the box?

[nbs.]

Save your server info and settings to usb first so you don't have to reload all your info 

You will lose any loaded apps 

You will find factory set in settings

[nbs.]

Settings  device preferences reset

[dishuser]

home/settings/device preferences/about

[nbs.]

14 minutes ago, dishuser said:

home/settings/device preferences/about

Not on the 4500

[Mohsin Bemat]

5 hours ago, nbs. said:

Settings  device preferences reset

Thanks I’ve done it. So far so good, hopefully stays like that. Thanks.