cyrowth Posted March 20 Posted March 20 Tried to open Google Play Store app after many months of no using it. When attempting to run the app, I just get a black screen and only pressing home button will recover. I tried cleaning cache and data and fore stopped, restarted the X5. No change. Non of the search results on this topic produced any approached that fixed the problem. Downloaded the Play Store bundle for Android 10+ and attempted to install Apk Installer which is evidently required to install their downloads. I tried installing the APK Installer and thought it looked successful. I didn't show as an installed app on the X5. Clicking the Play Store downloaded file just brings up a pop-up to select an app to open -- only my browsers and Tivimate are shown as options -- not the APK Installer. Does anyone have any other ideas how to re-install the play store apk ?? If not, I guess I'll just try alternate sources which usually will not be a frequent occasion. = Quote
dishuser Posted March 20 Posted March 20 weird I just opened it and took update is it listed in accounts? Quote
nbs. Posted March 20 Posted March 20 I am having same issue with Google play I did get to a screen where it asked which account I used the mouse to say ok and it stayed at black screen Cyrowth You can use file manager to load apk files Quote
nbs. Posted March 20 Posted March 20 Did that said not compatible go to settings and uninstall updates I did that and tried other versions and no go 1 Quote
dishuser Posted March 20 Posted March 20 came across this Clear cache & data from Google Play Services Open your device's Settings app. Tap Apps. If you can't find "Google Play Services," tap See all apps. Tap Google Play Services. Tap Storage & cache Clear cache. Tap Clear storage Clear all data Delete. 1 Quote
nbs. Posted March 20 Posted March 20 No difference Also keyboard on chrome not working properly Quote
dishuser Posted March 20 Posted March 20 how about this? 1. Clear Cache and Data: Open your device's Settings. Go to Apps or Apps & Notifications. Find and tap on Google Play Store. Tap Storage. Tap Clear Cache and then Clear Data. Restart your device Quote
cyrowth Posted March 21 Author Posted March 21 nbs, will wait to hear how you make out. Are you planning to do a total factory reset of the X5 ?? That is probably more than I would be willing to do. I did try dishuser's most recent suggestion with no luck. Was hoping that the apk I downloaded from APKTime.com would be a solution. But can't get their installer app to install. Quote
nbs. Posted March 21 Posted March 21 (edited) I backed up my servers and settings to usb and did a soft reset I waited until chrome reinstalled and then restored my settings and server info Google play is now working Edited March 21 by nbs. 3 Quote
cyrowth Posted March 21 Author Posted March 21 nbs, What is a soft reset ? What settings did you back up and restore ? Did you have to re-install all your apps or is there a way to backup the overall system ? Quote
dishuser Posted March 21 Posted March 21 6 minutes ago, cyrowth said: nbs, What is a soft reset ? What settings did you back up and restore ? Did you have to re-install all your apps or is there a way to backup the overall system ? soft=factory reset you can can only back up server settings you will have to reload apps Quote
Dave J Posted March 21 Posted March 21 I had this issue about six weeks ago. I traced the problem down to the last Play Services update. If you uninstall the update login to accounts will work again. However if you have Play Store auto update on (or use Aptoid update) eventually Play Services updates itself and the login will fail again. For now I've turned off auto update, and hopefully Google will get this fixed. 4 Quote
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