Unable to connect any Bluetooth headpho

[NLich]

Good day everyone,

I’ve had one of each, XR4000 and XRS4000 boxes for quite a few years now but have never been able to connect any Bluetooth headphones.  Both boxes will detect the devices during pairing but then come up as “couldn’t connect” or Bluetooth crashes altogether.

I’ve tried factory reset, clearing Bluetooth cache/data, tried 5 different Bluetooth  headphones.  Also tried turning off wifi, moving box to a different location to rule out interference.  I recently updated to BuzzTV 5 on the XRS4000 box, but the problem is still there.  

XRS4000, firmware v20220919

I noticed a few posts regarding this in the past, but there was nothing conclusive.  Any suggestions?

Thank you.

[Emporium]

I know it sounds dumb, but first try changing your power key definition to shutdown.   Then turn off both BT and WiFi.  Then do an actual shutdown (you should see it say "shutting down").  Then power back up, enable both BT and WiFi.  Then try to pair your headphones.

 

[NLich]

7 hours ago, Emporium said:

I know it sounds dumb, but first try changing your power key definition to shutdown.   Then turn off both BT and WiFi.  Then do an actual shutdown (you should see it say "shutting down").  Then power back up, enable both BT and WiFi.  Then try to pair your headphones.

 

I did try this, but still same problem; bluetooth system app completely crashes.  Thank you for the suggestion.

[dishuser]

did you try only enabling bt after a restart?

after pairing then turn wifi on

[NLich]

11 hours ago, dishuser said:

did you try only enabling bt after a restart?

after pairing then turn wifi on

I first disabled BT and WIFI, then completely powered down the box.  Started the box up; once it booted back up, I left WIFI off and enabled BT.  Still not able to pair.  This time now BT will not even power on.  I am able to flip the slider to the "ON" position, but "add accessory" option is greyed out not allowing me to even begin searching.  This is on the XRS4000 box. 

The XR4000 still allows me to turn BT on, search accessory, but during pairing it gives me "can't pair" and within a few seconds BT crashes.

Thank you.

[dishuser]

are your headphones compatible with bt 5.0?

[Emporium]

Pretty sure the both of those 4000 devices were only BT4.2.  So obviously the headphones would need to be able to also connect to older BT 4.2 device.

 

[dishuser]

I must be thinking of the 4500

[Emporium]

44 minutes ago, dishuser said:

I must be thinking of the 4500

Yes, the 4500 was 5.0

4000 specs
https://buzztv.com/4000-series/

4500 specs
https://buzztv.com/4500-series/

 

[NLich]

On 11/12/2024 at 7:30 PM, dishuser said:

are your headphones compatible with bt 5.0?

I looked up specs for the different BT headphones I was trying to pair; they are all BT 4 and higher.  I also tried an older BT 3 device last night on the XR4000 (BT 4.2) box, but same issue.  Thank you.