SSD Problem

[sea157]

Guys I have a big problem, I have (2) U5’s so I purchased (2) Samsung  1TB SSD to use as storage for any recording I want.

I formatted them exfat on my computer and installed them in my U5 boxes.

Both the U5’s recognized the SSD, and I set them up as removable storage, I recorder 2 programs to each of them.

I played all 4 recordings and everything worked great.

Later on I checked on them and discover it was saying Samsung USB drive is safely ejected, Samsung USB drive not connected! (I NEVER EJECTED THEM)

When I remove the drives, reboot my U5 and try to install them again the U5 doesn’t see them.

And the thing that troubles me even more, when I try to see them on my computer they never show up, like they don’t even exist.

What the heck went wrong???

Any help would be greatly appreciated ( I have a lot of money invested in  the SSD’s)  !!!!

[Emporium]

First thing I would have said, is to verify the power supply on the U5.  Unlike other Buzz boxes, the xrs4900, the U5, and the new P6 use a 12V power supply, not a 5V like the other boxes.  

However considering they are no longer even seen on your PC, then the disks seem to be dead.  I've used many SSD on my 4900 and U5, and I have only ever has a single drive fail.  Mind you, I have never used samsung drives, I typically use intel or micron enterprise class ssd.

When you say you don't see them on your PC, they don't even show up in device manager, or disk manager ?  Corrupted partition can happen, but the drive itself does not even show up in device manager under "disks" ?  Windows+R to get the run dialog and you type diskmgmt.msc to bring up drive manager, and the drive is not there ?

 

 

[sea157]

10 hours ago, Emporium said:

First thing I would have said, is to verify the power supply on the U5.  Unlike other Buzz boxes, the xrs4900, the U5, and the new P6 use a 12V power supply, not a 5V like the other boxes.  

However considering they are no longer even seen on your PC, then the disks seem to be dead.  I've used many SSD on my 4900 and U5, and I have only ever has a single drive fail.  Mind you, I have never used samsung drives, I typically use intel or micron enterprise class ssd.

When you say you don't see them on your PC, they don't even show up in device manager, or disk manager ?  Corrupted partition can happen, but the drive itself does not even show up in device manager under "disks" ?  Windows+R to get the run dialog and you type diskmgmt.msc to bring up drive manager, and the drive is not there ?

 

 

Emporium, Yes when I go into diskmgmt.msc it is showing up as Disk 1, but when I go into File Explorer it is NOT showing up. And my U5 is not seeing it.

If I could go into File Explorer to see it I could try to reformate it to see if that would help.

Any other suggestions on what I can do to get these working again?

[dishuser]

format to exfat32

[Emporium]

34 minutes ago, sea157 said:

Emporium, Yes when I go into diskmgmt.msc it is showing up as Disk 1, but when I go into File Explorer it is NOT showing up. And my U5 is not seeing it.

If I could go into File Explorer to see it I could try to reformate it to see if that would help.

Any other suggestions on what I can do to get these working again?

• Right click the 953GB Partition, and then select delete Volume
• If you can, right click and delete volume on the small 16MB partition.
• Then right click the empty space, and create new volume and follow the prompts to be able to create partition and format it.  If exFAT is an option format it as exFAT ideally.

 

 

[sea157]

29 minutes ago, Emporium said:

• Right click the 953GB Partition, and then select delete Volume
• If you can, right click and delete volume on the small 16MB partition.
• Then right click the empty space, and create new volume and follow the prompts to be able to create partition and format it.  If exFAT is an option format it as exFAT ideally.

 

 

OK Emporium I will give it a try, I HOPE it works I would love to have these SSD's back.

If it does bring them back and my U5's recognizes the drive when it askes if I want to format them in the U5 should I click yes or click cancel? 

THANKS FOR ALL YOUR HELP Emporium!!!

[Emporium]

I have never formatted drives in my boxes.  I always do it outside.  If you format on the U5, you will lose the exFAT formatting.

 

[sea157]

5 minutes ago, Emporium said:

I have never formatted drives in my boxes.  I always do it outside.  If you format on the U5, you will lose the exFAT formatting.

 

Sounds good buddy, I will just hit cancel when the box askes if I want the box to format it.

I did as you told me

(Right click the 953GB Partition, and then select delete Volume, If you can, right click and delete volume on the small 16MB partition.

• Then right click the empty space, and create new volume and follow the prompts to be able to create partition and format it.  If exFAT is an option format it as exFAT ideally.)

And now the drive is showing up in File Explorer so I think I have both of my new SSD back!!!

Thanks again Emporium !