Catch up not working

[Scott]

Catch up is not working. Doesn’t do anything. Previously, I’ve had it say file not supported or streaming not available.  Currently when I try to click on a program to watch that isn’t live it just pauses the live stream and nothing happens.
 

I’ve tried multiple channels

[nbs.]

Post more info Firmware  software  ,stream settings,media player 

[Scott]

Firmware V20230815

iptv version 5.0.935

live set to Primary, tried back up 

not sure what the media player is.

first buzz tv for me and first time ive had a pronged issue

[dishuser]

does it have the catchup symbol showing for those channels?

[Scott]

Yes it does.

it is also channels i routinely use for catch up

[dishuser]

are you doing it from guide?

[Scott]

Yes. Pick the channel then scroll for example the F1 race from earlier today. Click on it, which would normal load the program. 

[nbs.]

Is stream set to hls or ts?

[Scott]

Unsure how i find that out

[dishuser]

4 minutes ago, Scott said:

Unsure how i find that out

settings/configuration/stream format

also are you using primary player?

I have no issues using catchup

but that relies on the server storing past programs

 

[Scott]

Stream format not an option that i can find.

 

i never have had issues using catch up in the past

[dishuser]

have you always used a mac account?

[Scott]

Always.

had this for about a year. Never made any changes to anything

[dishuser]

7 minutes ago, Scott said:

Always.

had this for about a year. Never made any changes to anything

I'll have a trial account for mac set up on the service I use to determine if it's a buzztv or service issue

[dishuser]

catchup worx on mac

went back over 7 hours as a test

it's your service

[Scott]

Service being who i pay for buzztv?

[dishuser]

15 minutes ago, Scott said:

Service being who i pay for buzztv?

no

who you pay for iptv

[Scott]

Got it. 
i can go see them tomorrow