BUZZ TV BOX unable to connect

[MDH]

Using Buzz TV XPL3000 model for last few years

Some time back, change the internet provider. Previously with Shaw & all was working fine

Now internet provider is TELUS. All devices work in home except Buzz TV

Any setting update required? What might be an problem

Please advise

[dishuser]

wifi or ethernet?

[MDH]

Both.

Spoke to Telus. They told me, problem not with them. Asked me to contact Buzz TV

[dishuser]

does it show connected?

[nbs.]

Try a vpn

[MDH]

1 hour ago, dishuser said:

does it show connected?

What it mean connected?  screen only showing connecting, connecting & nothing happens afterwards

[MDH]

1 hour ago, nbs. said:

Try a vpn

if used VPN, what information I need? like any user id or password?

[nbs.]

You need to subscribe to one Try a vpn Some will have a trial

[dishuser]

1 hour ago, nbs. said:

You need to subscribe to one Try a vpn Some will have a trial

cyber ghost has a free trial that doesn't require billing info