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Cannot Pair BT-200 with my E2 Box


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Can someone please help.  I have tried about 10 times to pair my BT-200 remote with my E2 box.  I have followed all the steps on the YouTube video.  I am beginning to wonder if the remote is broken.  If I just use it in IR mode, it doesn't seem to want to move on the screen most times either.  I have taken the batteries out.  I have re-booted the box.  Is there anything I can try or should I just bring it back to Buzz? Thank you.

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