Cannot Pair BT-200 with my E2 Box

[Mediaman]

Can someone please help.  I have tried about 10 times to pair my BT-200 remote with my E2 box.  I have followed all the steps on the YouTube video.  I am beginning to wonder if the remote is broken.  If I just use it in IR mode, it doesn't seem to want to move on the screen most times either.  I have taken the batteries out.  I have re-booted the box.  Is there anything I can try or should I just bring it back to Buzz? Thank you.

[dishuser]

the E2 comes with an IR-100 remote

did you buy the bt-200 separately? 

[Mediaman]

Yes, I thought I would try it since the BT-100's work so well on the 4500 series.  I am going to try to pair a BT-100 with the E2 and see what happens I guess.  Just to see if it is the E2 or the BT-200. Thanks.

[dishuser]

I just paired my bt-200 with my e-1 easily

are you holding ok and - volume buttons down?

[Mediaman]

Hi Dishuser - I have tried to pair them just as usual.  I have even tried after the update.  Will take them back and get the BT-100 instead.  Thanks for your help!