Ash Posted November 9, 2019 Posted November 9, 2019 i buy some buzztv xrs 4000 boxes and some issue going on there apps buzztv we use 3 different server and on VOD section none of movie play so we need some technical support please update me solution ASAP anyone face this issue and what the solution sky and tvzon server i setup and on VOD section none of movie when we click not play nothing happend Thank you
Nelutz Posted November 9, 2019 Posted November 9, 2019 43 minutes ago, Ash said: i buy some buzztv xrs 4000 boxes and some issue going on there apps buzztv we use 3 different server and on VOD section none of movie play so we need some technical support please update me solution ASAP anyone face this issue and what the solution sky and tvzon server i setup and on VOD section none of movie when we click not play nothing happend Thank you True nothing plays have tvzon and the same problem I'm so disappointed on this box has more problems than xpl3000
Ash Posted November 9, 2019 Author Posted November 9, 2019 thank you i get back from them and they say some update come in next week hope that resolved issue
Nelutz Posted November 10, 2019 Posted November 10, 2019 4 hours ago, G2P said: Change Player to new and try Did that nothing works
BigBision Posted November 12, 2019 Posted November 12, 2019 On 11/10/2019 at 1:40 AM, Nelutz said: Did that nothing works we just sent an update to buzztv 4 app, please check and update us if that fixed your issue.
Nelutz Posted November 12, 2019 Posted November 12, 2019 3 hours ago, BigBision said: we just sent an update to buzztv 4 app, please check and update us if that fixed your issue. Ok thanks ,I will update you guys ,weird because I didn't get the update till 2 pm ,when was released?
Stugots Posted November 14, 2019 Posted November 14, 2019 On 11/12/2019 at 6:06 PM, Nelutz said: Ok thanks ,I will update you guys ,weird because I didn't get the update till 2 pm ,when was released? the update was sent yesterday morning. not all boxes get updates at the same exact time.
Avenger Posted December 10, 2019 Posted December 10, 2019 I have xpl 3000 and xr4000 and since the november update, VOD have stop working with both box, when a click on a movie or serie nothing happen. I know it something with the box, it working if a play with stbemu application
Bob Posted December 10, 2019 Posted December 10, 2019 vod work on mine might be the service your using
Avenger Posted December 10, 2019 Posted December 10, 2019 Yes probably the service like you said, i look, on the novembre update and it was suppose to correct some vod problem, but it clearly bug my service
Debuzzed Posted December 17, 2019 Posted December 17, 2019 I have the XRS4000 and VOD doesn’t work with two different services... my sister bought the XR 4000 (no S) and both services works with VOD on hers.. gotta be something different with each box.. thought it was just the memory! So frustrated... I had high expectations. Any help is appreciated.
Stugots Posted December 17, 2019 Posted December 17, 2019 14 hours ago, Debuzzed said: I have the XRS4000 and VOD doesn’t work with two different services... my sister bought the XR 4000 (no S) and both services works with VOD on hers.. gotta be something different with each box.. thought it was just the memory! So frustrated... I had high expectations. Any help is appreciated. check the firmware and app update it sounds like your box and sister box are using 2 different versions. A new update is being sent to all boxes today.
Lantzco Posted January 22, 2020 Posted January 22, 2020 VOD doesn't work on my XRS 4000 either, and the same for the TV series. The only thing that works is live TV...We are getting a firmware update to fix this right ??
Nelutz Posted January 22, 2020 Posted January 22, 2020 7 hours ago, Lantzco said: VOD doesn't work on my XRS 4000 either, and the same for the TV series. The only thing that works is live TV...We are getting a firmware update to fix this right ?? That's the hope but seams like they are busy releasing the new Buzztv boxes ,and like usual they forget about the older boxes 1
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 12 hours ago, Lantzco said: VOD doesn't work on my XRS 4000 either, and the same for the TV series. The only thing that works is live TV...We are getting a firmware update to fix this right ?? Are you running the latest firmware update? Because this issue was addressed in November update. Maybe your box didn't get msg to pop up to take update. You can check to see if you have any updates from the home screen Go to update Then check for update.
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 5 hours ago, Nelutz said: That's the hope but seams like they are busy releasing the new Buzztv boxes ,and like usual they forget about the older boxes So your vod and tv series also not working?? Its one if 2 issues, they're using an older update or there is an issue with the specific server that's being used, keep in mind there are tons of them to use now. So far only this thread has users reporting this issue, and it was addressed few months ago. If this was a widespread issue then our forums + email support + phones would be going off non stop.
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 2 minutes ago, allaboutbuzz said: Are you running the latest firmware update? Because this issue was addressed in November update. Maybe your box didn't get msg to pop up to take update. You can check to see if you have any updates from the home screen Go to update Then check for update. Also we still support even our 3000 model which came out 4 years ago with updates So not sure why you are posting we only shift support to new boxes being released. 2
Lantzco Posted January 22, 2020 Posted January 22, 2020 I am running version V20191210 is that the latest ??
Nelutz Posted January 22, 2020 Posted January 22, 2020 Just now, Lantzco said: I am running version V20191210 is that the latest ?? 19 minutes ago, allaboutbuzz said: Also we still support even our 3000 model which came out 4 years ago with updates So not sure why you are posting we only shift support to new boxes being released. I was reporting the issue with the tvcatchup and the default player from Dec. that doesn't work properly on Vod and live tv ,I have to use the secondary player ,I have the latest update but still the same problem nothing changed ,I'm using 5 servers is not like is a problem with a specific server.
Lantzco Posted January 22, 2020 Posted January 22, 2020 My server says its my STB because he has clients that VOD and TV Series work perfectly on...Also the video selections all load but you go to push play nothing happens with either pushing the OK button or the air mouse, also I have switched default to secondary and still nothing works ?
Nelutz Posted January 22, 2020 Posted January 22, 2020 1 hour ago, allaboutbuzz said: Also we still support even our 3000 model which came out 4 years ago with updates So not sure why you are posting we only shift support to new boxes being released. From what I know the xpl3000 came in 2017? And I got it right away , I'm not trying to bash or point fingers but I'm using Buzztv boxes and selling them from the xpl2000 versions and yes they have updates but I think the xr and xrs are not stable like the old ones ,the remote and player problem is bugging me since the release , the EPG(Guide) is somehow fixed (I think the 3000 still load fast ) in rest is smooth and easy to use like it supposed too. 1
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 1 hour ago, Nelutz said: I was reporting the issue with the tvcatchup and the default player from Dec. that doesn't work properly on Vod and live tv ,I have to use the secondary player ,I have the latest update but still the same problem nothing changed ,I'm using 5 servers is not like is a problem with a specific server. The default player issue is being addressed in the next beta we release Which should be next week. Things like this aren't just fixed overnight Plus the issue you just mentioned is something totally different. Was the tvcatchup issue reported in beta section??? Or a different thread?? If so, pm me a link please.
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 1 hour ago, Lantzco said: My server says its my STB because he has clients that VOD and TV Series work perfectly on...Also the video selections all load but you go to push play nothing happens with either pushing the OK button or the air mouse, also I have switched default to secondary and still nothing works ? I pm you.
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 56 minutes ago, Nelutz said: From what I know the xpl3000 came in 2017? And I got it right away , I'm not trying to bash or point fingers but I'm using Buzztv boxes and selling them from the xpl2000 versions and yes they have updates but I think the xr and xrs are not stable like the old ones ,the remote and player problem is bugging me since the release , the EPG(Guide) is somehow fixed (I think the 3000 still load fast ) in rest is smooth and easy to use like it supposed too. I understand And we appreciate all feedback I replied to your other post in this thread about the player issue.
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