JoeBless

On 11/11/2020 at 2:11 PM, allaboutbuzz said:

I responded to your PM

asking for your Serial #

Finally solved the problem...

The HDMI cable that shipped with the device was defective. The device worked flawlessly for few days and then it started freezing. At some point, everything became unresponsive and that progressed to zero signal on TV. I switched to different HDMI ports and and on to a different TV, still nothing. Of course most people, including me, would assume the device was defective and never suspect the HDMI cable. Well I changed the HDMI cable and the device is now working flawlessly.  Please troubleshoot with different HDMI cable before sending back your device!

44 minutes ago, allaboutbuzz said:

If you click on my username
There should be an option to message me

 

I also just sent you a message
so you should get an email for this

I got the email and responded. I really appreciate you help. Thanks very much

6 hours ago, allaboutbuzz said:

Please PM me
I can help take care of you.

 

Thanks

How do I PM you?

1 hour ago, Nelutz said:

Well than ,contact Buzztv on their website and for sure they will help you out with a replacement ,they have very good customer service

I really wish it was that easy for me. Firstly, I bought this off a local reseller I contacted online ON CASH, no receipt. Although it was BRAND NEW (factory sealed) I realized later from the reseller - AFTER THE FACT - that the transaction was NON-REFUNDABLE. I asked about EXCHANGE in case mine was defective and he became evasive... "oh after I look at the box...", "oh maybe not". Well I gave him the box to look at, already I am getting the runaround.  He said the box is good and I said sometimes it runs ok and other times it freezes and won't even respond to the remote. I know he's giving me the runaround.

21 hours ago, nbs. said:

Listen  Its frustrating but it happens Send it back but there is no need for you to bash the box

99.999 of users are happy with their 4500

Be thankful buzz have a great warranty 

Sorry if my post came across as bashing the box. That wasn't my intent. The point is I got totally frustrated having spent so much time googling for solution, and left with nothing to watch TV during an important election. Don't get me wrong, the box is great when it is working , I said that earlier. However saying "99.999% of users are happy with their 4500" is an exaggeration. You need to look at some of the reviews on Amazon; some reported the exact some problem that I have with mine. Even some posters, here on this forum, reported that their freezes and won't respond to anything, not even to the remote. 

The problem has started all over again. Turned the device off and left it for about two hours. Now, it only turns on (blue LED) but nothing happens. Doesn't show anything on the screen. Anyone thinking of buying this device should think twice. I have to return this.

I did reset and the box seems to be working well like it did the first few days. I think the freezing problem started after the box did auto update online. However the screen still flickers once in a while and then stays steady. I ruled out network connection because flickering doesn't happen when playing Youtube video (for example).

5 hours ago, nbs. said:

When you turn it off are you putting it on standby or off?

Have you done a reset?

 

Where is the reset button on the hardware? Mine doesn't have hardware resort button on the hardware. I am close to returning this device to where I bought it. 

On 9/7/2020 at 2:43 PM, SloppyJoe said:

Hi there,

I have a client complaining about units after standby or power off .  When he guess to power back on everything freezes.  He has to completely remove supply to get this to reset.  Please provide a solution.

 

I have the exact same problem. I bought this product just a week ago and since then it has been a pain. If I turn off the device and then turn it back on the light will come on but nothing works, not even the remote control. To get it to work is like a game of chance. For the first few minutes it will keep turning off and on by itself. Don't get me wrong, when it does stay steady it works well. Something is VERY WRONG WITH THIS DEVICE, I regret buying it.