Sorry if my post came across as bashing the box. That wasn't my intent. The point is I got totally frustrated having spent so much time googling for solution, and left with nothing to watch TV during an important election. Don't get me wrong, the box is great when it is working , I said that earlier. However saying "99.999% of users are happy with their 4500" is an exaggeration. You need to look at some of the reviews on Amazon; some reported the exact some problem that I have with mine. Even some posters, here on this forum, reported that their freezes and won't respond to anything, not even to the remote.