New to IPTV. We tried a friends buzz tv 4500 box. we loved the fact that we could PVR. Also we could search for shows. When doing research I found the classic and the BT250 remote were suppose to be better. Just got the box and set it up, when we are on a channel and we press the guide button it boots us out and brings us to server settings. When we are on the EPG and we press the red record button or the red slash nothing happens. When we press the PVR button it kicks us out. When we are on the EPG and press the PG arrow up or down nothing happens. So we can only scroll up and down one channel at a time. Not sure if it is difference in the boxes or if there is a defect. Very new to this . Any help would be appreciated.