Thanks for the reply!
Hrm. Nothing showing under "guide here"
By hard reset, you're referring to unplugging all cables, waiting a bit, then plugging everything back in? Done that. Weird thing is, it was working fine up until wednesday morning (well, other than the odd reboot while browsing the EPG..seems it runs outta memory if you try to scroll while the EPG is still populating, or the odd crash-to-homescreen on random channels)
and he's done reimages on my previous boxes, or a base reset of some sort where we had to set it up from scratch again...
What happens if i do a pin reset? doesn't that wipe the base image off the box entirely? or is the base image stored in a ROM and is automagically reloaded after a pin reset?