Emporium

I think pretty much all of us understood that you were NOT using the original power supply, hence why the reply from allaboutbuzz on May 1 started with "Not using the correct power supply is your issue"... Do you have any USB stick or external hdd/device connected t the unit ? If you do, maybe try removing it for a while. Does the reboot happen when you watch any specific channel ? If you leave the unit powered on, not streaming, in some submenu (so you can know if it reboots), does it reboot ? Maybe leave it on one night and see. Just curious. And as requested previously, "Can you post what FIRMWARE version you are running ? Should be listed in the Updates screen (f/w and s/w version would be nice)."

After the factory reset you did... Are you installing any other software ? Just want to ensure it is not some other 3rd party software which is doing something odd in the background. I know many people have a habit of always reinstalling the same basic software they are used to, over and over by default. But in this case, the X5 SS is Android 13 (not Android 9 or 11 like previous boxes) so even the most basic software which seems harmless, can be an issue if it does not behave with Android 13. BTW: You can't blame buzz for the extra $40 you had to spend to diagnose, because you misplaced or lost the original power supply. You say you bought the unit in Sept. If the original power supply was defective, I'm sure Buzz would have replaced it since it would have been under warranty. Just saying... Can you post what FIRMWARE version you are running ? Should be listed in the Updates screen (f/w and s/w version would be nice).

All firmware/software is typically downloaded by the OTA downloader of the box. It is NOT posted online for manual installation.

First of all, this is wrong category to post in. And the answer is, "you don't" .

Never put your personal details in public. First of all, we need MORE info. What box model number are you running. From the Update screen, what version of firmware and BuzzTV software are you running. Also,when you are trying to record, are you trying to record internally, or to a USB or other drive ? Is your service MAC, XC or M3U based ? Does it support more than 1 connection ? Keep in mind that when the box records, it is considered as a single stream, so if you are trying to schedule recordings, and your service ONLY supports a single stream, then you CAN NOT be watching another channel when the recording starts. To allow you to watch and record simultaneously, you would need an XC type sub which supports multiple simultaneous connections.

The NVME drive is probably DEAD. You can try removing it and reinserting it in case it was just badly seated, but my bet is on a defective nvme unfortunately.

If under Setings->storage all you see is internal, I am very surprised that you can see anything under tivimate (have you actually tried to use it or is the device presence cached). Settings->storage is what the Android OS sees. If the OS can't see it,. apps won't see it. I'm assuming you tried unplugging the power and re-plugging back the devices to do a proper power cycle ? Last time that happened to me (on my old xrs4900 with an SSD), it turned out to be a defective drive. Keep in mind there is no ventilation in the drive compartment, so if you use a cheap drive that get's extremely hot, it can overheat.

Don't know what app you are using (and we can't mention it since it is not a buzz app), but many of the 3rd party apps also have their own back/restore options to be able to save your playlists and settings. I am pretty sure at least one of the major 3rd party iptv apps (tivi*) does have a back/restore function also, which I am pretty sure it backs up your playlists and favorites. For other apps (since there are a few new decent ones also), I guess it is a feature that should be suggested to the devs.

OK it gives you same amount of data, but it surely cleared cache at the same time, so clear data clears both. After doing that, does it still tell you you have an update waiting ? And still failing ? What firmware "ICON" are you referring to ? When you go to the updates screen (Settings->updates), then on the left side it should show you your current firmware (something like V2025xxxxx) and buzztv 5 software version (5.0.xxx).

I was referring to the "BuzzTV OTA" app, it is not linked to the server info. It's just the Updater. NOT the "BuzzTV" app That would definitely clear all the server info/favorites, etc... But having said that, it is always useful to have a backup.

If all else works, try the following.. Go to "Settings". Select "Apps". Scroll all the way down, and select "Show system apps".. The scroll down again and find and select "BuzzTV OTA". The select "Clear Data". Could have been a bad download, this should clear it and force it to recheck. But as nbs mentioned, what is your current f/w and s/w.

Is your E2 updated to BuzzTV 5, or is it still running the original BuzzTV 4 ?

I don't know if it has been fixed, but there was a UI issue, hat even if you load config, sometimes it doesn't show until after a reboot. I had played with 4 or 5 server config files and I had issue with them. After reboot, all the configs showed up and the ones that didn't work before, ended up working. I did have 2 or 3 configs that didn't and I need to run more tests (and provide the details), but after importing configs, try a reboot (either way, reboot on this box is like 10 seconds )

Simple.. Orient with the IR sensor (front of box) toward the top, and then point the remote to the ceiling. The IR signal will easily bounce off the ceiling (these are not like the crappy Chinese boxes where the IR remote needs to be within 5ft of the IR receiver).. Or other options are: Switch to suspend mode (like other boxes). I'd tell you to enable HDMI CEC, but that would mean you'd need to keep TV1 on to be able to use the box on TV2..

WOW. SERIOSULY ????? Then switch to suspend instead of shutdown (like I mentioned some boxes do to achieve this), and knock yourself out. The Buzz IR receivers on these boxes are some of the most sensitive ones I've ever seen in the industry, that in the past my BT was disconnected for weeks and I did not even realize it since it was responding no matter where my remote was pointing (unless it is under the covers). Shutdown is shutdown!!! Not shutdown with one eye open. You want partial shutdown, then switch to suspend and live with any potential side effects. When I shut down my box, I want it to be brain dead, and not keep any radios turned on (and that includes bluetooth). If IR is too difficult, then connect the box on a smart plug, and then use your cell phone to turn on the power from the comfort of anywhere in the world (even more powerful than bluetooth).