Flyinghigh

That seems to have helped the situation. Thanks Ryu!

I have updated my x5 along with my hd5 the other day. The x5 seems to be fine and has taken the update with no issues. My hd5 however did not fare as well. Since taking the update my picture freezes a lot, like every 15 secs or so. This was not an issue before the update. Any ideas on what I could try to fix this? I have tried different VPN locations with no help.

Buzztv does not see it as an issue. I was told by cs . "If this was an issue i am sure we would have ton of tickets about it. " My box is still doing it, btw.

Dishuser, I thought it was only a few dozen, I can't remember exactly what you posted to me, boxes that had this problem? It sure appears that just from this forum, there are lot of boxes with this problem. Just my opinion of course.

Okay, I have made that change. Maybe it will not lose connection now. Now how to I make it stop freezing? Note: I have offered Mike a team viewer connection to set my box up correctly. He told me that guy was out of town til next week. Maybe he will do the connection.

I am not counting on an update to fix it. Heck this V5 has been a train wreck right from the get-go. I can say that for my x5 right from the beginning as well when my box order was filled on 20220624. Oh, wait that's the bad version, but anyway same date. I also must be going blind; I know while I was out driving, I saw a message not so positive about BuzzTV. However, now it is gone. Poof. Guess the censor button got it. It's a shame we can't have a box to watch simple TV on. After all this X5 was hyped big time as the best box to get. Some said Nivida killer. Heck my Firestick is playing just fine and the x5 won't. Now censorship of our comments about the product. We can have some of the team degrading folks, suggest they move on, that is allowed by allaboutbuzz. There is a guy here who requested his sd card with the files on it way before me. He still has not gotten it. Guess that's none of my business, but it does reflect on the company. So, my issue is X5 freezes, and I miss part of the program. It also will not reconnect to Wi-Fi when turning on in the morning. Thanks

I feel they are posting in frustration because the darn boxes will not play as expected.

This is not fixed for my boxes. The HD5 and X5 freeze and are stuck, Until I changed channel and come back it won't play. This is a major issue for me. I sure would like to see what happens while it is frozen.

I am using a XC API connection. Changed......... Getting power using the brick. This is a change from USB power. Plugged into a UPS.

I am using the supplied brick and usb cable that came with it. I knew you can't do that from back in the Firestick days. If I had to use Ethernet it would defeat the purpose of this box. There is no easy way to hook it up to Ethernet and use daily. Could I, sure, but why? Even if it works, I'm not going to use the box that way.

RYU, I have just about worn out the reset button. Emporuum, I have tried it plugged into the TV, a UPS and the outlet.

Awesome! Now all I need is a resolution.

I am set up again with watching the same channel, from the same provider, same Wi-Fi 5.0, same VPN server. Signal is maxed out with full signal strength. I am back on Primary player since the "backup" was worse. Can't imagine why a backup would be better than the primary anyway. Analiti speed at the box currently is 61.33 Mbps. The HD5 is freezing and falling behind. The same channel on my phone is playing perfectly. The picture on my phone is much further ahead than the HD5, because it has not been freezing I suppose, even though they had the same picture at the start of the test. I change channel and bring them both back to the same channel, and they start together. HD5 is falling behind. Makes a huge difference to me with sports. No, it is not a big deal that my phone and HD5 are not in sync. The HD5 falling behind live TV, freezing and pausing is not okay.

Yeah it did work for those few mins. Then right back to freezing. Yes, VPN is set to the same as my phone and I have tried various U.S. locations.