Android 0 Posted January 6 Share Posted January 6 Here is what I get. Quote Link to post Share on other sites
dishuser 53 Posted January 6 Share Posted January 6 incorrect url Quote Link to post Share on other sites
Android 0 Posted January 6 Author Share Posted January 6 Nope Quote Link to post Share on other sites
dishuser 53 Posted January 6 Share Posted January 6 maybe learn to provide as much info as needed if you expect help here is what I get and nope are useless...lol Quote Link to post Share on other sites
dishuser 53 Posted January 6 Share Posted January 6 just tried mac server and edited url by one letter and got same message then xc api doing same but got different message but same result so I stick to my first reply INCORRECT URL Quote Link to post Share on other sites
Jibs 0 Posted January 7 Share Posted January 7 (edited) Same boat here. Renewed subscription. I have it working on an older box which I changed to match the ‘server id’ on this one. But this one - it won’t connect. Edited January 7 by Jibs Quote Link to post Share on other sites
dishuser 53 Posted January 7 Share Posted January 7 3 minutes ago, Jibs said: Same boat here. Renewed subscription. I have it working on an older box which I changed to match the ‘server id’ on this one. But this one - it won’t connect. is older box still on? Quote Link to post Share on other sites
Jibs 0 Posted January 7 Share Posted January 7 Just now, dishuser said: is older box still on? Nope. Quote Link to post Share on other sites
dishuser 53 Posted January 7 Share Posted January 7 I can use the mac addy from 4500 on 3000 and 3900 with no issues Quote Link to post Share on other sites
Jibs 0 Posted January 7 Share Posted January 7 I have an older 3000 box. No issues with that MaC on it. Quote Link to post Share on other sites
dishuser 53 Posted January 7 Share Posted January 7 and you're entering url on correct line? Quote Link to post Share on other sites
Jibs 0 Posted January 7 Share Posted January 7 I am. Again it’s working fine for me on the old box Quote Link to post Share on other sites
dishuser 53 Posted January 7 Share Posted January 7 press server button do you see the info in server 1 for mac server? Quote Link to post Share on other sites
Jibs 0 Posted January 8 Share Posted January 8 I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again Quote Link to post Share on other sites
dishuser 53 Posted January 8 Share Posted January 8 5 minutes ago, Jibs said: I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again are you pressing save after entering info? Quote Link to post Share on other sites
nbs. 115 Posted January 8 Share Posted January 8 38 minutes ago, Jibs said: I’ve remove and readded the server info several times. At one point I saw a light blue highlight on the server info but never saw it again are you removing it by using red button? Quote Link to post Share on other sites
Jibs 0 Posted January 11 Share Posted January 11 Folks. Thanks for the responses. I can assure you I know how to enter the server info and save it. I’ve got 3 boxes in the house. I’ve been running two off the same MAC address for years. This new one seems to be the only problematic one. The other two boxes with their capability to change their MAC address to this one have successfully logged into my server. The other two have been turned off and this third won’t connect at all. It’s almost like the MAC address in the interface is incorrect because I’ve done everything and it won’t connect Quote Link to post Share on other sites
dishuser 53 Posted January 11 Share Posted January 11 ask the seller if they have more than one url all my boxes can connect except the 3900 until I used alternate url Quote Link to post Share on other sites
Jibs 0 Posted January 11 Share Posted January 11 I think I figured it out. The seller entered my MAC address with lower case on their server. I tested my other two boxes with lower case letters and they both work fine. The new one doesn’t let me change to lower case so it doesn’t work. now will they make the changes? Quote Link to post Share on other sites
nbs. 115 Posted January 11 Share Posted January 11 what doesnt allow you to use lowercase? Quote Link to post Share on other sites
Sony 0 Posted January 13 Share Posted January 13 I am having similar issue. I posted new message. Please help. Quote Link to post Share on other sites
Jibs 0 Posted January 13 Share Posted January 13 I’ve grabbed my old box and changed the MAC address to be lower case letters and I can connect to the server. If I change the MAC alpha characters to uppercase letters, I got the same error ‘cannot load portal’. Again with the new xr4000 you can’t modify the MAC address so my assumption is the server has my info loaded as lower case which is why it won’t connect? Quote Link to post Share on other sites
Jibs 0 Posted January 13 Share Posted January 13 I’ve also noticed that when I remove the Mac server entry; the confirmation prompt says am I sure I want to delete and XC Api login. Not the MAC server login. I assume that’s just a UI error Quote Link to post Share on other sites
dishuser 53 Posted January 13 Share Posted January 13 1 hour ago, Jibs said: I’ve grabbed my old box and changed the MAC address to be lower case letters and I can connect to the server. If I change the MAC alpha characters to uppercase letters, I got the same error ‘cannot load portal’. Again with the new xr4000 you can’t modify the MAC address so my assumption is the server has my info loaded as lower case which is why it won’t connect? then ask the seller to fix it Quote Link to post Share on other sites
DRAG00N519 0 Posted Sunday at 07:59 PM Share Posted Sunday at 07:59 PM Once you enter a MAC address for an IP TV service It locks the service to that one device so you can't put it on other devices at least that's how it works on the service I use @Jibs Quote Link to post Share on other sites
