Jump to content
Float

Unable to contact Tech Support -- buggy online form!

Recommended Posts

I am unable to receive audio on a particular IPTV channel with my BuzzTV Essentals E1.  After troubleshooting with the provider and testing a firestick unit (which does not have any issues), the provider believes that the single channel may have been muted inadvertently in some setting on the BuzzTV box.  However, since we did not do this, I am contacting you to find out how to correct the audio setting for a single channel.

I cannot contact the Tech Support by filling out the online form because of a buggy implementation of the human verification which only shows the top 2/3rd of the images and, more important, block out the submit button! I have tried both Google Chrome and Firefox browsers and am shocked that the company implemented their support in such manner and did not provide any telephone contact.

Link to comment
Share on other sites

I emailed them last week and there was no  issues using firefox

just checked and form loads in full

when on channel that is muted press green button to check audio settings

if that doesn't help try other video player

  • Like 1
Link to comment
Share on other sites

1 hour ago, Float said:

I am unable to receive audio on a particular IPTV channel with my BuzzTV Essentals E1.  After troubleshooting with the provider and testing a firestick unit (which does not have any issues), the provider believes that the single channel may have been muted inadvertently in some setting on the BuzzTV box.  However, since we did not do this, I am contacting you to find out how 

Have never had verification when contacting buzz What site were you trying to contact?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



×
×
  • Create New...