puzzeld

Just now, nbs. said:

so they both have booted up fine now?

Yes. both booted fine after power cycle the box

1 hour ago, nbs. said:

hit menu and check updates there

you can also update your box at home page,check updates 

When it says no update available type in 2015

FYI

Updated two XRS4500 by updating with 2015 but experienced problem with updates on each box

Box A: while updating and after 5 logo the box when into blue screen. Waited about 5 minutes but the screen was still stuck on blue screen so I have to power cycle the box in order for the box to boot properly.

Box B: while updating and after 5 logo on the screen, the box informed me that the BuzzTV crashed. I had to power cycle the box to boot properly.

5 minutes ago, dishuser said:

it's at the bottom of configuration settings

stream format

Enclosed pictures of what is under Configuration Setting. As you can see on the pictures below there is no option for Stream format

17 minutes ago, nbs. said:

hit menu button ,settings configuration scroll to bottom

If you have option to change stream format change it to hls

There is no such an option to change stream format. If there is I cannot find it as per your instructions above.

updated the box by typing 2015

BuzzTV updated to version 5 Beta version: 5.0.653

For LiveTV under Secondary player now the app states that "no stream available"

For LiveTV under Default player the LiveTV works for now 

version 4.0.522 for all

How do I check the version of the app? This problem was already reported by at least 5 customers in the past 5 days.

My clients are experiencing the freezing and app crashing especially on default player. Once the player crashes then the client has to power cycle the box in order for the player to work again. Secondary player works longer without crashing but it freezes a lot more. Default player is not causing the freezing but after a while crashes.