Doug

I'm using the standard BT-100 remote with my new Vidstick+ (Build Ver. 20210203).  I would like to know what the programmed functionality of the Red, Green, and Yellow color buttons on the BT-100 remote.  The Blue button function is identified in the ST4000 series User Manual.  Thanks.

Is there a update recovery plan for us with just the BUZZTV Logo on their screens?

I sent my VidStick+ serial number to the cs@buzztv.com email address.

I did feel the click each time I attempted to perform the hard reset, and then plugged in the power to VidStick+.  No change just tthe BUZZTV Logo.

I watch the hard reset video and tried the hard reset steps three times (waiting each time more than 15 seconds); but still no change I have only the BuzzTV Logo on my TV screen.  Again no response from the VidStick+ to any of the keys on the BT-100 remote. 

allaboutbuzz,

I selected the manual download method to access the new VidStick+ FW/Software update.  The file download went well, the VidSrick+device rebooted and installed the update without any problems.  But after the install I have just the BussTV Logo centered on my TV screen.  The VidStick+ is not responding to any of the keys on the BT-100 remote using the IR sensor at distance of 3 inches from the remote.  It looks like the only option I have is to try a hard reset of the VidStick+.  Are the instructions to preform a hard reset on the VidStick+ the same as shown in your VidStick ST 4000 hard reset youtube video (BuzzTV Global channel)?

 

I have the same problem on my Vidstick Plus, location service will not stay enabled.  I cannot use many of the internet speed and wifi analysis tool apps, because the location services will not start.

Thanks AllAboutBuzz & dishuser for the quick and informative replys to my VidStick Plus software issues.

It appears the inability to get the VidStick Plus to wake-up using the remote was addressed in this forum back on June 18^th by bad8511.  After reading the replies to that post there are several VidStick owners with the same problem as I am experiencing, but with no real solution being posted.

 

Does anyone know if the soon to be release BuzzTV 5 software will be available for the VidStick Plus, and will that new software release address this issue along with many other bug fixes?

I used the Vidstick Plus 99% of time with a wireless internet connection, and I'm still getting the startup problems using the remote in either the IR or Bluetooh connection method.  It's the VidStick start-up problem I need to solve.  I'll see about purchasing the Ethernet adapter that is offered by BuzzTV.

BuzzTV Support,

 

I have had my new BuzzTV VidStick Plus for one week, and have encountered two frustrating problems and one unexplained issue.

 

I have used both the IR sensor cable and the Bluetooth connection methods for my BT-100 remote; but keep having to either unplug & then plug-in the power adapter or wiggle the microUSB connector to get the VidStick to start-up using the remote.  This happens if I use the stand-by method or Power Off method to shut down the VidStick device.  In addition to VidStick start-up issue, I have encounter three total lockups (device would not respond to any key inputs from the remote) of the VidStick.  To work around the lockup condition I had to cycle the power adapter or remove & reinstall the BT-100 batteries.  It’s a real pain not knowing if the VidStick is going to power up each time I want to use it.

 

The unexplained issue deals with using a USB 3.0 USB Ethernet adapter with the VidStick Plus.  I have a Ugreen 3.0 USB Gigabit Ethernet adapter (model 20256) that I used with my VidStick.  The issue deals with the reported MAC addresses:

Label on back of VidStick reads:  MAC Address – d0:76:79:e0:02:15 (see attached pic)

 

Wireless connection MAC address reported by BuzzTV 4 software & my Netgear router:  44:01:bb:76:b0:6a

Ethernet connection MAC address reported by my Netgear router:  00:0e:c6:55:f0:bb

 

Ethernet connection MAC address reported by BuzzTV 4 software:  fe80:7545:dd4:9487:60c0 (see attached pic)

 

I’m not sure what’s happening with MAC address printed on the VIdStick Plus label as compared to the reported results I encountered using both the wireless and ethernet connections.  The ethernet connection seems work OK; however the internet speed received is much less then my usual 220mb download speed.

 

I’m looking for answers and really need a permanent fix for my VidStick Plus startup and lock-up problems

 

Thanking you in advance for time and cooperation with my BuzzTV hardware problems.

 

Doug