Lee B

Thank you Buzz Team for your superb customer support!

My problem seems to be fixed now.  An update from IPTV Beta Version: 5.0.653 to IPTV Version: 5.0.698 has brought my XRS4000 boxes back to stellar performance.

Thanks dishuser, I'll try setting to shut down and see if it helps. 

Thanks nbs, I'll pm allaboutbuzz with my info.

Yes, I've tried both video players.  If I hold the power button down on the remote and select reboot, the box comes back and will work for a while.  When I shut things down, the box goes into standby.  Then, when I come back some time later and turn it back on, I get no TV  but get the spinning circle.

I have two XRS4000 boxes that intermittently freeze with the spinning circle.  It occurs frequently and makes it impossible to watch TV.  Multiple times, I have done the toothpick hard reset, cleared the cache, etc. but the boxes continue to freeze with the spinning circle.  I disconnected the XRS4000 boxes and went back to my two dreamLink T1 boxes that I used before upgrading to buzztv.  When I do this, the dreamLink T1 boxes work flawlessly with no issues.  I have gone back and forth between these boxes a few times now and the problem always follows the XRS4000 boxes and the older dreamLink T1 boxes work fine.  I am running the latest software on the XRS4000 boxes (Firmware Version: V20220105, IPTV Version: 5.0.653).   My buzztv boxes are about 3 years old now and the dreamLink boxes are even older than that.  It's strange to me that the older dreamLink boxes are currently working better than the buzztv boxes.  Is it possible I loaded some bad software on the XRS400 boxes during the updates?  I appreciate any help that anyone can provide.

59 minutes ago, Nelutz said:

Hmm I did a reset to the box and I got the new update

Thanks Nelutz, that worked for me too.

7 minutes ago, nbs. said:

I have the xr4000  if that makes a difference You are using the preinstalled version of youtube?

I updated YouTube from the preinstalled version to 2.10.17.  Should I not have done that? 

And, I installed KODI 18.7 from the Google Play Store.

1 hour ago, nbs. said:

i started running youtube about an hour ago Not having any issues with it

I dont use kodi so cant comment

Interesting, thanks for letting me know it's working ok for you nbs.  I have two XRS4000 boxes and they're both crashing on these apps.  I even did a hard reset with the toothpick in the audio jack, reinstalled everything, but I continue to have the problem on both boxes.  I'll continue my troubleshooting.

I've updated to Firmware Version: V20200615 Buzz 4 App Version: 4.0.476 and now KODI and YouTube apps are both crashing repeatedly after about 10 minutes of use.