DeJesus

ok no problem. Thanks for the heads up.

I was just emailing cs@BuzzTV and support@buzztv that’s what was coming off their website. NBS informed me about allaboutbuzz… I had no idea

Lying? WTF??? Absolutely NOT. First ever response from BuzzTV came yesterday at 2/26@2:38pm in the afternoon…. That was after 2 emails on 2/24 and 2/25. (Not to count the NUMEROUS msgs left for advance tech support.) This was NOT a resolution email. This email asked me to send the box back with me paying return shipping. I replied back right away on 2/26 and asked that you guys either call me to troubleshoot and resolve or send me prepaid shipping label. Again no reply on 2/26. Then early this morning 2/27, I sent another email asking for an update. This was the first time I copied allaboutbuzz@buzztv.com (as someone suggested on this forum). Finally this afternoon 2/27, I get an email asking me to either wait for an update coming on Monday that may resolve the issue or If I didn’t want to wait then you would send me the prepaid label. So not yesterday -TODAY. Again keep in mind this was AFTER I already posted all the issues here. I replied back right away that I would prefer to just send back the X5-SS. I haven’t heard anything back nor have I received the prepaid label as of yet. so don’t tell me I’m lying. I have no f’ing reason to lie. again I have 4 of your boxes - two XPL-3000, XRS-4500 and XRS-4900. I’m a big fan and truly like these boxes… this was the reason I went for another X5-AX. You were out of that so sent me the upgraded X5-SS which I’m having issues with. and BTW quick update - after all this trash, I ordered the X5-AX and MAG-555 as backup) from Amazon yesterday, just got it and guess what… it’s working PERFECTLY right out of the box!!! So turns out the issue is indeed with the X5-SS. anyway I’m now fine and set with Android 11 and X5-AX box. Now I just hope that i get the prepaid label ASAP so I can send it back for a full refund. again big thanks to @Emporium for all his help and guidance … truly appreciate it.

You clearly need some morning coffee or something stronger as you’re incoherent as No worries … keep trying. Have a wonderful day

Would help if you read the statement again before replying.. LOL. No one is comparing TCL vs LG. The same X5-SS box boots up in 720p even on the 4K LG OLED that I have. So again it’s not that the issue is with TCL.

1 email from support… finally. And that too asking to ship the unit back at my expense. I’ve asked for a prepaid shipping label to be sent. I don’t feel like I have to pay for return shipping on a product that is DOA.

I had called 1 (866) 928-9988. Also emailed support@buzztv.com and cs@buzztv.com didn't know about the other one you mentioned. Is it allaboutbuzz@buzztv.com?

Maybe…. But then how come the box does the same 720p on my LG OLED? I also have an older BuzzTV XRS-4500 and that boots right up in 4K on this TCL so this makes me think that the issue is with this X5-SS box. and BuzzTV tech support is nowhere to be found… won’t even respond, forget issuing an RMA oh well, may just stick with the XRS or will order MAG-555 or stick to Linux MAG-544 thanks again Emporium for all your suggestions.

Yep tried this - nogo. and yes using the original USB power and HDMI cables that came with it

Quick update - still not working. X5-SS Box boots up only into 720p on a TCL 4K. @Emporium tried all your suggestions one after the other - nothing worked. Still nothing from BuzzTV… they apparently have escalated to Advance Tech Support - that was 5 days ago and still haven’t heard a peep. Pretty piss poor customer service. have given up and requested an A to send it back. Will try my luck with an older Android 11 X5 box (ideal choice) or Mag 544 (Linux) or 545 (Android)… not a fan of MAG UI at all but may have to get used to it.

Thanks much! Yes I’ve got the resolution set to “Auto” … and it only give 4 other options - all at 720p but different Hz. Good suggestion on using the AppleTV HDMI cable … will give it a try tonite. Yes I did turn on DLG, but don’t think I’ve explicitly rebooted after that…. Will give it a shot as well. I have not tried plugging in the box while TV is on and in the input… will give that a try as well. Thanks again for the tips… will provide updates once I’ve tried out the recommendations.

Hey all, Just got the latest X5-SS box and connected it to my new TCL 98Q672 TV. This is plugged in directly into the TV with the supplied HDMI cable. My Onkyo receiver is eARC connected. I have AppleTV also hardwired into the other HDMI port on the back of the TV. Everything is connected via Ethernet (no WiFi). At boot up, I paired the BT-400 remote and continued with the necessary updates. All went ok as expected. But at boot up, I only get 720P resolution. Tried rebooting, unplugging and re-plugging, tried the 3 different HDMI ports on the TV and also tried another HDMI 2.1 cable for kicks but nothing seems to work. I took the same X5-SS box and connected it to my older Samsung HDTV 1080P and at boot up the resolution on the X5-SS box comes up as 1080P as expected. No issues. I connected the X5-SS back to the TCL and rebooted - no go...same 720P issue. I called BuzzTV tech support, and after multiple attempts was finally able to talk to an agent. Tried all these same steps again - no go. He finally walked me thru Erasing and Resetting the X5-SS. Did that as well - still no go. The tech support agent was stumped as well and said he'll escalate to advance tech support and someone will be call me within 24 hours. It's now been 5 days and no call. Left multiple msgs, vm, and also via Chat - no response. Before I finally request an RMA to return the unit, wanted to see if anyone here can help troubleshoot this issue. Any help would be much appreciated. -Mark

wow really disappointing that it’s removed from the TV categories menu... can’t fathom why??? I don’t use the buzz remote as I’ve got another universal remote that works with all my devices. Any chance it can be expected back in some future update?

I am now somehow missing the “search”option or field from the main screen under the categories or channels. I used to remember seeing that when I would scroll all the way to the top of the various TV categories and or VOD categories. Can’t figure out how that’s the case? Is there some setting that I may have accidentally turned off? Please help.

I have this box hard wired/Ethernet but not sure I’m getting the best speed (do have gigabit Ethernet). So wondering if WiFi will give me better speed. What is the best way to check speed both hard wired and WiFi? Which app to use? Suggestions welcome please.