Mark Gavan

For other users experiencing same/similar problems.

Have you tried playing with this setting, and then use your tv remote instead of the Buzz remote. -------------------------------------------------- On your BuzzTV PowerStation 6, the option “Force Max Volume” in the PVR/Playback settings is a system safeguard that ensures the audio output is always sent at 100% volume level from the BuzzTV box itself. Here’s what that means: What “Force Max Volume” Does Locks Device Volume at 100% The BuzzTV box will always output audio at maximum volume. You won’t be able to lower the volume using the BuzzTV remote while this option is enabled. Pass‑Through Audio Control The idea is that the TV or external sound system (soundbar, receiver, etc.) should control the actual listening volume. BuzzTV just sends a full‑strength audio signal to avoid distortion or mismatched levels. Prevents Low‑Volume Issues Some IPTV streams can sound too quiet if the box volume is reduced. Forcing max volume ensures consistent audio quality across all channels. When to Use It If you’re using a soundbar or AV receiver and want the BuzzTV box to always send a clean, full‑volume signal. If you’ve noticed channels sounding too low even when your TV volume is high. If you want to avoid accidentally lowering BuzzTV’s internal volume and confusing it with your TV’s volume. Things to Keep in Mind You’ll need to adjust volume only on your TV or sound system once this is enabled. If you prefer controlling volume with the BuzzTV remote, leave this option disabled. It doesn’t boost sound beyond normal — it just locks the box’s output at 100%. Bottom line: “Force Max Volume” makes the BuzzTV box always output audio at full strength, leaving volume control to your TV or external speakers. It’s mainly for users who want consistent sound quality and avoid double‑volume control issues.

Try adding a separate server for the 2nd EPG. You would then have one server for NA and another for Global.

Hello, I had to restore from my backup file. My Custom Groups were not included in the backup/restore file. Custom Groups reside above the Categories and enable you to add channels from multiple servers--my Custom Group was cross-server, I didn't attempt for 1 particular server. I did click the button to include the settings in the backup and to include them in the restore, but Custom Groups don't seem to be included in the backup set. Maybe next release. Thanks!

Nbs, I have been experimenting with that setting and it does seem to have resolved the problem. I think its description on the App Settings screen is incorrect. It needs to refer to the "app" and not the "box". Maybe this gets relabeled in the next update to be more accurate, less confusing. Image attached. Thanks, Mark 20251211_202020.heic

I looked at Auto Shut Off in the app, but that's for how long the box will stay on without user input. My box doesn't shutoff. The streaming app shuts down.

Hello, my Buzz TV 6 app closes or times out. I cannot find any settings within the app that controls this. I did turnoff the BuzzTV PS 6 power features and screensavers. The box does not shutdown, there are no app error messages. The stream simply halts and then I'm back to the default desktop looking at my app icons. When I click the remote's white Buzz button (above the navigation circle) it immediately begins streaming the live tv channel that I was previously viewing. Suggestions? Thanks! <seeking the timeout setting within the Buzz TV 6 streaming app--green app icon>

Yes, I visited the page and there was no downloadable content. I didn't try the usb into bt-500 because I didn't have the executable to upload the remote software. However, good news--tech support was able to resolve the problem. The problem was not with the installation of the remote update, but that the remote itself had an issue. Unpairing the remote and re-pairing the remote fixed the problem. I was then able to click the button to install the update. Thanks for proposing workaround and potential solutions--appreciate it!

Direct Answer: The official place to manually download BuzzTV firmware updates (including BT-500) is the BuzzTV Downloads page. The firmware package for BT-500 version 7.0 dated 2024-08-29 should be listed there. Once downloaded, you can install it via USB following BuzzTV’s update instructions. Step-by-Step Guide to Manual Firmware Update 1. Download the Firmware Go to the official BuzzTV Downloads page. Look for BT-500 firmware version 7.0 (2024-08-29). Download the .zip or .img file to your computer. 2. Prepare the USB Drive Format a USB drive to FAT32. Copy the downloaded firmware file onto the root directory of the USB drive (do not place it inside folders). 3. Connect to BuzzTV BT-500 Insert the USB drive into your BT-500 device. Power on the device and go to Settings → Update → Local Update. Select the firmware file from the USB drive. 4. Install the Update Confirm the update and allow the device to reboot. Installation may take 10–20 minutes depending on the size of the firmware. Do not unplug or power off during the update. 5. Verify Installation After reboot, go to Settings → About → Firmware Version. Confirm that it shows BT-500 v7.0 (2024-08-29). Important Notes You cannot revert back once the update is installed. Make sure your device is connected to stable power during the update. If the firmware isn’t listed yet on the BuzzTV site, check their support forum or contact BuzzTV support directly.

Hello, I have a new BuzzTV Powerstation 6. Running the Buzztv Smart Remote app. It says current Firmware "--". When I click on Update Control Software it shows that Version 7.0 BT-500 Firmware 2024-08-29 is available for installation. I cannot click the Install button using the remote's navigation buttons or mouse pointer. I tried rebooting, force stop apps, clear data of the remote app, tried another remove, and deactivated all of the apps allowed to run in foreground. Button is not clickable. Is there another method to download this update that I can manually install, or some fix for this problem? No BuzzTV operating system updates are available, all installed. Thanks!