Sandra

1 hour ago, nbs. said:

Its most likely a provider issue despite what your contact says

 

Thank you. 

Okay , so the Catch Up works for every show that was on today . Just not from past days . Is this because it’s a brand new box ?  Or is there a setting I should change ? 

10 minutes ago, Emporium said:

What type of Subscription do you have ?  XC based (URL, username/password) ?  Or does your provider just provide the boxes preconfigured without giving you details ?  

I'd say, that if you are using an XC based subscription, you can try loading up other 3rd party software (like "smarters") and see if it does the exact same thing.  If it does, then the problem would be on the server side, not the box itself.  That is how I usually confirm if the catchup server on my service is down or not.

 

 

 

Thank you. They just provide the box preconfigured. This is the third box I’ve gotten , so surely it must be on their end ? I’ve gotten boxes from them for the past 4 years with no problems .

On 6/29/2025 at 7:48 AM, nbs. said:

That symbol is to show you catchup is available on that channel

Post your software and firmware please 

Thank you for that. 
 

How do I find that information? It’s a B5 , MAC: 

S/N: 

I’m seriously ready to throw the box out the window! 

15 minutes ago, Emporium said:

If you are going to exchange the box, why not try a hard factory reset first ?

Different box, same procedure:

https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

You'll need to re-setup the box after you reset it obviously.

PS: Don't forget, if you have a lot of favorites configured, you can use the backup option that is under menu->settings->Configure but make sure to do the backup to a USB stick, so you don't lose the backup after a reset.  

 

 

 

Sorry , I should have mentioned that I did that. Once I did , the portal wouldn’t load. I got a new box today , but still having the same problem. This is actually the third box I’ve had since Wednesday. 

2 hours ago, dishuser said:

when catchup didn't work did it have that symbol?

Yes , it did. When I hit the Ok button , it says “ Loading “ , then the screen freezes up. I got a new box today and am having the exact same issues. 

Thank you both. I talked to the service provider and they don’t seem to know why it isn’t working. I’m exchanging the box for a new one. 

Hello ,

I just got the B5 box and am having an issue with the Catchup feature. I like to go back and watch shows I missed earlier, so I use this feature a lot. It worked fine for the first couple of hours that I had the box set up , but then it stopped working. I could also go to the Guide and scroll back to shows that were on earlier. That no longer works either. I didn’t change a single setting. The only thing I did was add some tv shows and movies to my favourites on VOD. When I try the feature under the Live tv shows , the shows listed have a 3/4 sized circle with an arrow in the middle ( like a “ Play “ symbol. What does this mean ? It seems to come and go. Thank you in advance for any help!