BuzzCut

13 minutes ago, BuzzCut said:

I'm running on the url you provided. I'll now add a server from my PC with my account info. Fingers crossed.

I've entered my provider's url, password, etc. It doesn't work. I'll call them now.

2 minutes ago, Emporium said:

I don't know exactly what triggered it, but it is strange.  I suspect something is happening when you are entering the info with the remote.  I know it is not obvious, but spaces slip in, The "0" digits as capital "O", a number "1" as lowercase "l", combined with the potential of a extra space after a "." automatically inserted by the google virtual keyboard, or automatic capitalization after a period, etc..  it can be anything.  I've done it many times and I stare at it for a while and it still looks good     95% of the time now, I use the web page option, since it is easier to cut&paste from an email, and that way less chance for error, and it is quicker to setup a bunch of different ones (if you have more than one service).

Anyhow, just glad you are back up an running.   Enjoy.

 

I'm running on the url you provided. I'll now add a server from my PC with my account info. Fingers crossed.

1 hour ago, Emporium said:

Can you try creating server using a web browser on your PC ?

When you go into the server screen on the buzz box, on the top right under the ServerID it will give you a link like "http://192.168.x.x:8090"

If you have a PC on the same network, can you open a browser, and type that link in ?  You should get a page where you can ENTER a new server on your box. 

Give it a name (whatever you want - example Debug_test)..  The select the server type, use the dropdown and select "XC API Login".  Then enter the server URL, username and password and save the server.  Now if you go to XC API Login on the server screen of your buzz box, you should be able to see the new entry you created.  Go down and select it and press OK to try to load it.

Feel free to use the URL and credentials for the other server I sent you yesterday.

 

That worked!!! It loaded in seconds. I have Live TV again! I didn't notice your PM yesterday (new here). Thank you very much! Does this mean my issue is with my provider? I wonder why Tuesday's system update triggered this issue.

2 minutes ago, dishuser said:

does youtube work?

YouTube works. 

39 minutes ago, nbs. said:

He means to enter the info into a different slot

Good suggestion and I entered login info in three different API slots but unfortunately to no avail. My provider gave me different urls and passwords and I've tried them all it but still will not load the portal or connect. 

12 hours ago, Emporium said:

Is that the screen you still get when you try to connect ?  

Have you tried a HARD Factory reset using the PIN method ?

At the current state, I think you should try it.  Here a link to hard resetting a 4500, but the procedure is the same for the majority of the boxes.

https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

 

When you go into the "server settings", have you tried creating a NEW server entry with your provider portal URL and credentials ?  What exactly is the message you get when you try to create a new one and connect with that ?

 

I did the hard reset per the video but still ultimately get the "Cannot load portal: failed to connect..." message. I'm not sure what you mean by a NEW server entry. I've tried several different XC API urls and passwords with my service provider's assistance but always get the above message. My box is only three months old but I'm beginning to think it's a lemon. 

15 minutes ago, nbs. said:

Have one of us try your info to see if it works on one of our buzz units

No harm in trying 

Pm me ,Emporium or dishuser

My provider did that yesterday on his Buzz box and yes, everything worked normally. 

8 minutes ago, Emporium said:

I just sent him a short trial for another service to test    And at the same time I pointed out that android boxes sometimes add a space automatically after a "," when you are typing in the URL using the remote.  You need to go back and delete the space.  I typically use the very appreciated web server option since I find it easier to use my PC to enter new servers (especially when using cut&paste).

 

I'll try your suggested test in the morning and let you know. Much appreciated. I checked and there is no space around the "."

1 minute ago, dishuser said:

ask them if they have any alternate portal url's

Yes, we tried two alternate urls and an alternate password. 

3 minutes ago, dishuser said:

when you got that screen what happened after you selected factory data reset?

It reset with the update and appeared normal but since then I've been unable to load/connect to my tv provider's portal. As I mentioned I spent all day yesterday with my provider trying various approaches from their end but they can't figure it out and think it is a Buzz issue.

1 hour ago, Emporium said:

OK.. First... No discussions about specific services on these forums.

Secondly, after the factory reset and all, I assume your box took the update ?   Does the box boot properly and get to the home page as expected ?

If you were using a MAC based type of sub (ie: based on MAC of your box and a portal URL [no username/password]), you "may" need to ask your provider to do a "Device reset" on your account in their panel.  That should have been the first thing they did, but sometimes they are too s.......

And finally, next time, don't hijack someone else's thread.  Start your own.

 

 

 

 

Thank you, I do appreciate your reply. I joined the forum by posting after which I was directed to register, received a confirmation email. etc. I didn't notice the forum rules as part of that process but am now aware and will definitely respect them. I used to run a forum so I get it. I may be a newbie here but I'm 80 years old and have been around the block a few times. Lol. I didn't think I was hijacking this thread as my issue is directly related to the Feb 13 update at which time my box stopped providing Live TV. YouTube, Disney and other apps work normally. Yes, after the factory reset the box took the update. The home page is normal. My provider uses a XC API login. I called the BuxxTV 1-866 number ten times today for tech support and left messages but nada. I've ordered a new box from Amazon as I'm clearly grasping at straws in the metaverse.

Hi, I'm new here and not tech-savvy. I have an Essentials E2 SE (purchased 11/05/23) and the Feb 13 update crashed my box. I ended up with a blank screen with the option to "try again" or "factory data reset". I tried again several times then opted for the factory reset. Since then I've been unable to load my service provider's portal (UltraStream). It fails to connect. I was on the phone with Ultrastream all day yesterday but my box simply will no longer load. Any help is much appreciated.