Ok, thanks for your help so far. I backed up everything to a USB thumbdrive. Now I'm trying to reset and there is nothing in the menus to do that, so I'm trying a hard reset (I've done this before on other boxes). For some reason, the hard reset isn't working as expected. I unplug the unit, press in the reset button and hold it while plugging the unit back in and keep it this way, but it only ever shows a BuzzTV logo screen and nothing else.
Am I missing something for the hard reset?