ppat86

I have deleted and then reinstalled the server. For now, it is behaving all right but will observe it for the next few days. Thanks for your suggestions.

My model is X5 64AI. The box shows that I have the latest update which was installed on September 23, 2024. 

Firmware - V20240918

I haven't installed any new 3rd-party apps besides the the ones that came with the box.

Question - Is there one place I can go to clear the cache on my box? I am clearing the cache going into  each app. However, the cache size is relatively small in all apps including the Buzz TV app < 100 MB. 

I did clear cache but that did not help.

My BuzzTV box has become extremely slow in loading up VOD programs and TV channels when I switch from VOD to Live TV. I have to restart the device or choose the Refresh option which takes a few minutes. This happens at least once or twice a day and only on Buzz TV box. The other boxes have no such problem. The internet speed to the box is 150Mb+.  Any suggestions to minimize the delay? 

Can someone explain why Real Time Streaming should be disabled? It was enabled by default in my player. 

I am assuming that real-time streaming minimizes the lag, which is important when watching live events, especially sports. It can be frustrating sometimes when the online notifications on the PCs and mobile devices come in 20-30 seconds before you see the action on the box. 

Hey Guys. An update. I disabled the Tunneled Playback option as suggested earlier and have not had any "unknown stream" error since that change. Thanks again for your suggestions.

Quick update - The problematic VOD movies started playing correctly once I switched to the Backup video player. Appreciate the tip.

The Buzz TV version is 5.0.919.

I will try to disable the Tunnel playback per your suggestion.

Thanks for all the feedback.

How can I find out the media player that is being used for Live TV?  When I click on Menu > Settings > Configuration > Live TV, I do not see any player listed. I only get t a choice of Primary or Backup  and no players are listed. See attached pic.

10 hours ago, dishuser said:

mac,xc api or m3u? 

My player currently is Mac. I tried to switch by using the same URL that I use for Mac with m3u and xc api (Menu > Settings > Server Settings) and both modes were unable to connect to my service portal. Any other suggestions?

BTW, just got the "Unknown Steam" error again with Live TV and had to restart the box. 

For the last several weeks, my Buzz TV5 64 AI box displays "Unknown Stream Error" while playing Live TV at random and when I switch on the TV for the first time virtually every day. I cannot get any feed until I restart the Box. Additionally, there are also some VOD movies that don't play and display the same "unknown stream error" message but my other non-Buzz boxes have no such problems playing the same VOD movies. I have verified that my internet connection to the box is quite good when this issue happens.

I have the latest firmware installed (see pic). Any suggestions on how I can fix this problem? 

After the April 3 update, when I switch off the TV, my box turns off at some random time (blue light turns to red) and I am unable to turn it back on with the remote. The only solution is for me to manually take out and put the power cord back into the box which reboots the device. This happens once or twice a day. Prior to the upgrade, my box would always stay on (blue light on).  

I have set the Remote Power Key action to "Put device to sleep" instead of "Power off device" but that has not worked. Any suggestions on how I can address this problem?

The box displayed the "No internet" message again today, The Hotspot trick did work though and the box reconnected to the internet needing me to unplug and then reconnect the power cable to the box.

@Ryu: Thanks for your suggestion. I am hopeful though that there will be a permanent solution for this problem in a future upgrade since it is apparently not unique to my box.

Is the Hot Spot button the white button between the Menu and Guide Buttons on the BT-400 remote?

I am using Shutdown. It was that switch from Suspend that seemed to have fixed the problem for me last month until last week when the problem resurfaced.  

It is not the router as all other devices using wi-fi including two other non-x5 IPTV boxes have no such problem.

The "no internet" issue has unfortunately resurfaced. For three weeks, my x5 had no issues with the internet but over the last week, the box loses internet connection, sometimes multiple times a day, and can't connect until it is rebooted.  Any suggestions would be welcome.

I bought only one account. I simply created a second server with the same subscription hoping to have two connections going in parallel which I now know is not possible. So no money wasted but I guess I have to live with recording just one channel.

Appreciate the additional info on the connections. I followed your directions but the Account Info only shows the Server ID and the expiration date for my subscription. There is no information regarding the number of connections. 

By two Mac servers, I was referring to the "Settings --> Mac Server --> Add Mac Server +" feature where I created two servers with the same IPTV service URL. I can however only connect to one Mac Server at a time.  

Can you clarify what you mean by "server supports more than one connection"?  I have set up two Mac servers for the same IPTV server but only one Mac server shows "connected" at a time.  

I am able to record the channel I am watching on my X5 box  but if I switch channels, the recording in progress gets canceled. Is there a way to record a channel while watching another channel?

It's been 3+ days and no issues with the internet connection being broken. So it appears that my issue is resolved after my last configuration change.

Thanks!

Rather than do a factory reset, I changed the remote power (BT-400) setting to power off instead of suspend for the box when powering off the TV. I am not sure if it is coincidence but since then, I have not lost the internet connection (one whole day). I will monitor for some more time to confirm if the problem has been resolved.

I do have the latest update and yes, I did a "forget network and reconnect". I  have 2.4 and 5 G wi-fi networks separated and have tried switching from one network to another. The box connects to both wi-fi networks successfully when I switch but once a network goes to the "No Internet" status for one, the other network has the same issue until I remove and reconnect the power cable. Another thing, there does not seem to be any specific pattern on the duration of the non-activity before the internet connection is lost. On a few occasions, the internet connection remains intact even after a gap of 10-12 hours but most times, that is not the case.

I will try the factory reset option the next time the internet's status is lost/connection is not recognized.

Thanks.

I have a brand new BuzzTV X5 64 AI which is connected via Wi-Fi. The box works fine until I switch off the TV and not watch any programs for a few hours (e.g., overnight). The box loses internet connection with the Connection setting displaying a "No Internet" message for my wi-fi network.

Toggling the Wi-Fi option or forgetting the wi-fi network and reconfiguring the same wi-fi network does not help. The box connects successfully to the wi-fi but continues to show "No Internet".  All the other devices in the house including laptops and two other non-BuzzTV IPTV boxes have no issues with the wi-fi. The only workaround is to physically unplug  and re-plug the power cable on the box after which it takes a long time to initialize and download the IPTV channels. This is not a sustainable option.

Any suggestions?