jellytotz

Holy crap, the modem/router reboot worked! We had done that previously BUT quickly (unplugged for ~10 seconds). But this time we left the modem/router unplugged for a full 5 minutes. Then plugged those back in, and the BuzzTV box connected automatically! Thanks so much @Emporium, @dishuser, @Ryu! Your help was/is greatly appreciated!

OK, trying that now.

Hello, We were at my parent's location today, and tried working on this issue again. It's a X5 AI, firmware V20240918, IPTV version 5.0.946 Yes. The ethernet cable is in another room, and that is where we ran the test with the ethernet cable (the box works fine when directly connected with ethernet). Tried this. No change. BUT today we brought the box back with us to our home. And the box connects to the WIFI in our home just fine! So to recap: The (up-to-date) BuzzTV box at location A was connecting fine to WiFi... but then one day won't connect anymore, we get the error "couldn't find [network name]" when trying to connect to WIFI*. * - the router/modem at this location is fairly new. But the BuzzTV box was successfully connecting to this WIFI router for months. We tried directly connecting the BuzzTV box to an ethernet cable, and that works. We brought BuzzTV box to another location (B), and it connects fine to WIFI there. So the issue has something to do with connecting the BuzzTV box to the WIFI at location A. So any ideas on what the issue may be, or what we could try? I'm not very technical so I have no idea what to do now.

I have a new issue on a different box. I have another parent who's X5 box suddenly can't connect to WIFI. It's been working fine for over a year, and stopped working a few days ago. When we enter the password for the WIFI on the X5, we get the error "couldn't find [network name]" (the password is fine, we double-checked it on another device). We also tried connecting the X5 to a hotspot from a phone, and that wouldn't work either. Note that ethernet cable is not plugged into the X5. In the updates section the X5 says it checked for updates 4 days ago (so it should be up-to-date?). We tested directly connecting the X5 to ethernet and that works, but we still need the X5 to connect to WIFI. Does anyone have an idea what may be wrong, and how to fix it?

Just bought The Classic 64GB. When we turn the box off with the remote, we can't get the box to turn back on (using the remote power button OR the side power button on the box), and the only way to get it to turn back on is by unplugging the box and plugging it back in. We discovered that the specific issue is if you set the power button on the remote to put the box to SLEEP. There are no issues (the box will turn on and off with no problems) if we have the power button set to SHUT DOWN the box instead. But we would rather the power button on the remote put the box to sleep. Can anyone recommend a fix, or is there an issue with our new box? Details: Lights seem "normal" in all cases. So there is a red led on the box when it's off, and a blue led when it's on. ALTHOUGH at one point the lights were slowly flashing red/blue&green, but it isn't doing that anymore. "HDMI-CEC" is off.

OK thanks for the info. Yeah I'll tell her to wait for the holiday sale.

NICE!

Crap, just missed the sale. Hopefully they'll have a holiday/boxing day sale. But regardless, it's a touch more than we wanted to spend; do you have a recommendation for a box that's a step down?

Looking to get a reasonably-priced buzz box. I noticed that most Buzz boxes include either 2 GB or 4 GB of RAM. Does 4 GB make a lot of difference in terms of box performance? The box would mostly be used for watching subscription service. Maybe will stream some Kodi too.

OK, I tried swapping the antennas. Didn't change anything. Firmware version is X5 64AI: V20240918. Current IPTV version: 5.0.938 I unplugged the 64AI and plugged in our AX-C. It can see other networks with "5G" in the name (which the 64AI cannot). So it looks like there is an issue with the 64AI not being able to see 5G networks. I guess the last thing to try is a hardware reset. Otherwise I guess it's a hardware issue with the 5G radio.

Oh... when I click the "UPDATE" section, it says it's up-to-date. I guess that's firmware? How do I check and update software? Yes, did that. This is my parent's box from their household. I only just got hold of it. They were having issues with it and I'm trying to do some troubleshooting on it in my home. OK, I'll keep this in mind. Oh! OK I'll try that tonight. Thanks!

I normally see 2 separate SSIDs (which I named "something24G" and "something5G", but I don't see the latter in the list of available networks on the 64AI. I don't know how to tell if they are JUST 5G or not, since BuzzTV only displays the names. But I used a WIFI app, and it seems the other 5G streams are single SSID (2.4G/5G). Note that I do see those SSIDs on the 64AI though. No I don't have an old router to test with. Wouldn't that be unlikely? As I had mentioned, I also have a X5 AX-C in the home, and that has no issues seeing the 5G. Also note, I checked the BuzzTV (the 64AI) and the software is up-to-date.

I'm trying to troubleshoot a box (X5 64AI). Subscription channels are choppy/stuttering/jerky. In our home, our router broadcasts on 2.4 Ghz and 5 Ghz. This box is connected to the 2.4 Ghz, but this box can't "see" the 5 Ghz. Note: Our other X5 box (an AX-C) connects to the 5 Ghz just fine. Other devices can see the 5 Ghz. Tried rebooting the box, and router. Checked the router to make sure SSID isn't "hidden" So why can't this X5-64AI see the 5G? Thanks in advance! JT

There are specific sports game we (try to) record. We schedule the recordings for the future, and then suspend the box. After the game has aired, we check on the recording, and for around half of the recordings we make, the recordings are cut off far sooner than it's supposed to. For example, we set it to record a 2.5 hour game, but it will only record the first 0.5-2 hours of the game. We are using XC (single stream in a premium service), recording to a fast and new external TF SD card. Side note: Strangely, the other day we tried recording 2 different sport events (airing at the same time on different channels) and both recordings worked (recorded both events successfully). But we only have one stream, so I don't know why that worked. Anyway, does anyone have an idea what may be happening, and how we can increase our chances of successful recordings?

Yup! But the busted card was ExFat (but something's wrong with it, it won't store files). The new micro SD card came preformatted as ExFat, and there's been no issues so far.