RL2818

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s just because no one else are having this type of issue doesn’t mean there isn’t a problem. last communication from support says I can send the box to buzz, they will check it out and send it back. maybe that’s the way I’ll go. I did do a factory re set twice

Unfortunately the X5SS uses the usb c power cord unlike the round bayonet plug on my other boxes. tech support have only asked me to try the box on other TV’s which I have done and similar results. sometimes it won’t act up all day and other days it’ll re boot several times. Screen goes blank then the X5 SS START UP SCREEN pops on as if I had powered it off.

Only had an apple charger but tech support said 5.2 v was too high. I changed the cable USB to USB C I can order a power supply but was hoping not to have to do that since this box was just purchased in late September it rebooted once this morning already and was off all night.

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall.