RL2818

Oh and PS: using different HDMI cables at all 3 locations I missed that question.

No usb or external devices hooked up no specific time or program running when it re boots, sometimes live tv sometimes a movie or tv series. my service on all my units and those of family and friends come from the same service provider and server. Only this device has this issue, all my units are x5’s but this is the only SS unit. we only use the device for tv and streaming, no games or any side loaded apps. I have tried leaving it on all night and sometimes it reboots over night sometimes it doesn’t the same issue happens here at my house in Canada on bell fibe , at my cottage on a copper internet service and in Florida on spectrum cable service. Sometimes hard to assume power or internet issues. All 3 locations I connect via Ethernet direct wire from the router and 3 different routers. I did try an apple power supply when someone recommended but switched back to buzz supply when tech support said it might not be a good idea since it was not designed for the device, and I am using the new power supply that came a few days ago. I have auto updates on and do check regularly, V20250409 April 15 official Firmware IPTV VERSION 5.0.947 in March it was V20250220 we love the Buzz TV interface because it’s easy to use and almost anyone I have converted to these boxes have very little trouble navigating them. as I have indicated most of my family and close friends all have them now and I’m loyal to the product the re booting is annoying but not the end of the world. Sometimes it goes several days, sometimes it happens minutes after I turn it on in the morning to watch the news. It doesn’t seem to follow any pattern that I can figure out. I think I will try one more factory re set later today , it is a pain to reload all my tv shows , live tv channels and saved movies. I believe that the next thing will be to send it back to buzz and I think they said I pay to send it and they’ll pay to send it back to me if and when they sort it out all ideas are welcome sorry for any confusion I may have caused.

Thanks for the info i I haven’t loaded any additional software on any of my 7 units. I never started asking about the re booting issue until April when I returned from Florida. My emails to buzz tech support did not offer a new power supply. Perhaps I mis understood when it was recommended I change the power supply. By the way I didn’t loose or misplace the original power supply I still have that one too.

Well gang here I’m back, I ordered the new power supply and it came with a new cable as well. by the way by the time it arrived here in Canada it cost me $ 40.00 and guess what, 4 hours on and yes you guessed it, a reboot this box has acted up since I bought it in September, on top of the purchase price I now have another 40.00 into it any idea where I go from here ?? happy to hear from anyone, but someone from Buzz would be nice thanks again to all

No update yet ive been away but ordering a new x5 SS power supply today. hopefully this helps to resolve the re booting issue. Interesting answers on the support thread The present home is new 4 years old, the Florida place is a 1976 double wide trailer. I’ve changed breakers from arc fault at home to standard and same issue. power supply does make sense I guess because same issue both locations. all my other buzz boxes all x5’s no issues at any location thanks for all the input I’ll post again after I change out the power supply.

Thanks to those who have offered ideas and I will try and order a new power supply from Buzz, thought maybe they would have sent one to try, tech support, really isn’t support (in my opinion) if this issue was only happening in one location it may have pointed to TV or something specific but Florida and Canada on several TV’s just because no one else are having this type of issue doesn’t mean there isn’t a problem. last communication from support says I can send the box to buzz, they will check it out and send it back. maybe that’s the way I’ll go. I did do a factory re set twice

Unfortunately the X5SS uses the usb c power cord unlike the round bayonet plug on my other boxes. tech support have only asked me to try the box on other TV’s which I have done and similar results. sometimes it won’t act up all day and other days it’ll re boot several times. Screen goes blank then the X5 SS START UP SCREEN pops on as if I had powered it off.

Only had an apple charger but tech support said 5.2 v was too high. I changed the cable USB to USB C I can order a power supply but was hoping not to have to do that since this box was just purchased in late September it rebooted once this morning already and was off all night.

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall.